IT System Administration - Entry

State of Washington; United States; Hybride; USD 65 000 - 85 000; Plein temps

Résumé du poste

ArtsWA, the Washington State Arts Commission, seeks an IT professional to maintain and enhance our agency IT systems including Salesforce, SharePoint, and Submittable. You will manage licenses, subscriptions, and hardware, while coordinating with WaTech and external vendors to meet reporting and program needs.

You will train staff on software use, design reports to illustrate program impact, and ensure compliance with state policies.

Qualifications

• Four years IT experience with problem analysis and resolution for critical business applications.
• Education may substitute for experience.
• Two years of directly supporting customers translating technical issues into plain language; strong written and verbal communication.
• Two years of Salesforce administration experience.

Responsabilités

• Manage Salesforce, SharePoint, and Submittable content and ensure policy compliance.
• Analyze, recommend, and implement system improvements.
• Establish IT procedures and enforce policies.
• Assist with IT budget reporting and vendor coordination.
• Coordinate repairs and maintenance services.
• Track hardware/software inventory and provide staff training on systems.
• Develop user-friendly support documentation and training materials.

Connaissances

Salesforce admin

Data management

Customer communication

IT troubleshooting

Formation

Bachelor’s degree in computer science or information systems

Outils

SharePoint

Salesforce

Submittable

Description du poste

Description

Application review will begin immediately and the hiring manager reserves the right to make a hiring decision at any time.

It will be in your best interest to apply as soon as possible.

Schedule: Work hours are Monday to Friday, 8 am - 5 pm. This position may occasionally require a flexible schedule, including some evening, holiday, or weekend work. This is an office position based in Olympia, but may primarily work from a remote site as approved by the Executive Director.

Who we are: ArtsWA is the Washington State Arts Commission. Our mission is to be a catalyst for the arts, advancing the role of the arts in the lives of individuals and communities throughout the state. We serve diverse populations and strive to increase equity and access in the arts. We are a vibrant, busy agency with a friendly and knowledgeable staff. We encourage you to visit www.arts.wa.gov to gain insight into our mission and strategic plan.

What you will be doing:

This entry level position maintains and enhances the agency’s IT systems, which include Salesforce, SharePoint, and Submittable. You will manage the agency’s software systems, such as licenses and subscriptions, along with managing agency hardware and equipment. You will work with the Deputy Director, the IT Committee, and others to configure Salesforce to meet agency reporting and program administration needs. You will be the liaison to WaTech (the state’s technology oversight agency) as well as third-party vendors like Submittable.

Who we are looking for: An individual with a strong understanding of data management systems, especially Salesforce architecture, integrations, and APIs. You will train staff on the appropriate use of software and work with teams to design reports illustrate program and agency impact. You will manage the agency’s software licenses and physical technology assets.

Duties

Some of your specific activities:

• Manage Salesforce, Sharepoint, and Submittable content and review for compliance with policies and procedures.
• Analyze, recommend, and initiate work on system improvements.
• Establish IT procedures and apply policies.
• Assist with preparation of IT budget reports.
• Coordinate repair and maintenance services.
• Track all hardware and software in use by employees.
• Provide customer support around Salesforce, SharePoint, and Submittable access and develop trainings for new users.
• Develop clear and easy to use support documentation.
• Manage the network printer in the ArtsWA Olympia office.
• Provide record management support, ensure the agency Sharepoint system complies with state’s document retention policy, and assist in the systematic search for documents in response to public disclosure requests.
• Work with WaTech to resolve staff requests and issues.

Qualifications

REQUIRED:

Four years equivalent IT experience, including demonstrated experience in problem analysis and resolution with critical business applications and securing

(Education may substitute for experience)

AND

• A minimum of two years directly supporting customers translating technical issues into plain talk, utilizing excellent verbal and written communication skills.
• A minimum of two years demonstrated experience with administration of Salesforce.

**This Experience noted above can run concurrently.

OR A Bachelor’s degree in computer science, information systems or related technical discipline, network and file structures. AND

• A minimum of two years directly supporting customers translating technical issues into plain talk, utilizing excellent verbal and written communication skills.
• A minimum of two years demonstrated experience with administration of Salesforce.

**This Experience noted above can run concurrently.

PREFERRED:

• Ability to accurately consult, analyze, diagnose and solve complex problems with multiple possible causes.
• Demonstrated experience with Microsoft 365 Suite, including SharePoint administration.
• Demonstrated experience to lead projects or efforts and technical consultation to meet the needs of customers.
• Ability to multi-task and understand cross-functional teams.
• Demonstrated experience with application programming interfaces (APIs) and/or online granting platforms.

Supplemental Information

Opportunity for All: The Washington State Arts Commission celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization. Contact Information: Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at email: [e-mail].