IT Support & User Services Specialist

Gila County Community College; Globe (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Gila County Community College in Globe, AZ seeks an IT support professional to assist with maintaining and operating the county’s information technology systems and end-user services. The role handles hardware and software support, helps with purchasing and deployment of new systems, and manages help desk tickets while coordinating with departments.

Strong communication, customer service, and problem-solving skills are essential; a two-year degree and five years of related experience are

Qualifications

• Associates Degree in Information Technology or related field.
• Five years directly related experience; or equivalent education, training, and experience.
• Must possess and maintain a valid Driver’s License.

Responsibilities

• Provides user support for hardware and software related problems, including network connectivity issues.
• Recommends, orders, configures and installs new computer systems.
• Tracks and responds to service tickets in help desk system.
• Performs other duties as assigned.

Skills

Active listening

Customer service

Problem solving

Troubleshooting

Multi-tasking

Communication skills

Hardware installation

Software configuration

Education

Associates Degree in IT or related field

Job description

Gila County Community College in Globe, AZ seeks an IT support professional to assist with maintaining and operating the county’s information technology systems and end-user services. The role handles hardware and software support, helps with purchasing and deployment of new systems, and manages help desk tickets while coordinating with departments.

Strong communication, customer service, and problem-solving skills are essential; a two-year degree and five years of related experience are