Senior Service Technician - Customer Support

Oshkosh; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

Oshkosh is seeking a Senior Service Technician - Customer Support for a remote position requiring regular travel in the western U.S. The technician will troubleshoot technical issues, mentor team members, and guide customers in maintaining refuse equipment, contributing to the mission of serving communities effectively.

Qualifications

• 5+ years of experience in the field or in a related area.
• Ability to obtain a passport.
• Strong problem-solving proficiencies and excellent communication skills.

Responsibilities

• Troubleshoot technical issues on refuse equipment.
• Provide guidance for other service technicians.
• Lead training efforts and collaborate on product development.

Skills

Problem Solving

Communication

Technical Troubleshooting

Education

High School Diploma or equivalent

Associate’s degree in a related area

Job description

About McNeilus, an Oshkosh Company

McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.

THE ROLE

The Senior Service Technician - Customer Support will support internal and external customers via phone, email, face to face, or other media communication. This role will assist to repair and provide guidance on the overhaul of refuse equipment in the field.

This position is primarily a remote position but will require regular travel in the western United States.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

Troubleshoot the root cause of technical issues on various refuse equipment and identify the necessary actions to resolve issues.

Maintain a professional relationship with customers and other departments necessary to support the customer.

Provide guidance for other service technicians on a mentor level as needed

Communicate all service related McNeilus documentation such as service field bulletins, information notices, and product updates to both McNeilus customers and other team members.

Develop and maintain a knowledge database that will assist customers as a self-help and self-diagnostic tool for future support.

Lead training efforts, schedule and coordinate team training meetings as needed.

Generate and utilize data from systems to provide analysis and guide other customer support service technicians in repair efforts.

Participate in New Product Development (NPD) teams as a service representative and in engineering change notice review.

Collaborate in continuous training efforts, both internally and externally, to maintain and increase proficiency on various products.

MINIMUM QUALIFICATIONS

High School Diploma or its equivalent with five (5) or more years of experience in the field or in a related area.

Ability to obtain a passport.

STANDOUT QUALIFICATIONS

Associate’s degree in the field or a related area.

Seven (7) or more years of experience.

Experience with contact center or hands on equipment repair work.

Experience in troubleshooting manufacturing equipment.

Strong problem-solving proficiencies.

Excellent verbal and written communication skills.

Very detail oriented.

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our reception desk by phone at +1 [phone] or our talent acquisition team by email .

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.