IT Support Technician - Windows, Microsoft 365 & Security

Aerometals, Inc.; Cameron Park (CA); On-site; USD 41,328 - 50,971; Full time

Benefits offered by this job

Medical coverage

Long-term disability

Dental & vision

EAP

Wellness reimbursement

401(k) plan

Relocation assistance

Tuition reimbursement

Vacation & holidays

Sick leave

Job summary

Aerometals Inc. in El Dorado Hills, CA is seeking an IT Support Technician to join the IT department. You will provide first and second‑level support for about 180 employees, troubleshoot Windows desktops, configure devices, and assist with Microsoft 365 and cybersecurity initiatives.

This role offers on‑the‑job training and growth opportunities in a fast‑paced aerospace environment. Apply to join a team focused on reliable IT services.

Qualifications

• Associates in Information Technology or equivalent experience.
• Excellent verbal and written communication.
• Ability to prioritize multiple tasks independently.
• Familiarity with supporting Windows 10/11.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and Microsoft 365.
• Ability to lift up to 40 pounds, crawl under desks, and be in server rooms as necessary.
• Experience with Hyper‑V Manager, PowerShell, SQL Server, SharePoint, JobBOSS, and/or remote support tools is a plus.

Responsibilities

• Provide first and second-level technical support to approximately 180 employees.
• Troubleshoot Windows desktop and laptop issues.
• Resolve hardware, software, networks and application issues.
• Install, configure, and maintain PCs, printers, mobile devices, and peripherals.
• Document issues and resolution in the help desk system.
• Maintain user access to business applications.
• Process new hire, transfer, and termination requests.
• Configure email accounts, security groups, and permissions.
• Create, modify, and disable user accounts in Active Directory and Microsoft 365.
• Assist with administration of Windows Server, Active Directory, Group Policy, Hyper-V, Microsoft 365, file and print servers, DNS/DHCP, and backup systems.
• Manage software licensing.
• Prepare and deploy computers.
• Maintain IT inventory and coordinate hardware repairs and warranty services.
• Assist with cybersecurity initiatives, Windows updates and patches, endpoint protection, security best practices, and awareness efforts.
• Participate in IT projects including PC refreshes, network upgrades, server migrations, and process automation.

Skills

Excellent verbal and written comms

Prioritization

Windows 10/11 support

Networking basics

Active Directory & M365

Server room access & lifting

Hyper‑V, PowerShell, SQL Server, Share

Education

Associates in Information Technology

Tools

Hyper-V Manager

PowerShell

SQL Server

SharePoint

JobBOSS

Remote support tools

Job description

Aerometals Inc. in El Dorado Hills, CA is seeking an IT Support Technician to join the IT department. You will provide first and second‑level support for about 180 employees, troubleshoot Windows desktops, configure devices, and assist with Microsoft 365 and cybersecurity initiatives.

This role offers on‑the‑job training and growth opportunities in a fast‑paced aerospace environment. Apply to join a team focused on reliable IT services.