IT Support Technician: Windows & Endpoint Expert

Socket.dev; South Bend (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

AM General in South Bend, Indiana, seeks an entry-level IT Support professional to deploy and support standard IS&S equipment and software for knowledge workers, desk-side or remote.

You will handle incident and service requests, learn asset management, support voice and data services, and assist InfoSec with endpoint hardening, while developing skills across tools and platforms in a dynamic team.

Qualifications

• High school diploma or GED and pursuing a BA/BS in CS/IT/MIS.
• General knowledge of Windows PCs, tablets, and mobile devices.
• Experience with Microsoft 365 apps (Outlook, Excel, PowerPoint, Teams, Word).
• Strong organizational and communication skills.
• Ability to work independently and in teams; multi-tasking.
• Demonstrated problem solving and customer service abilities.

Responsibilities

• Deploy and support standard IS&S equipment and software to knowledge workers
• Support knowledge workers either deskside or using remote support tools
• Providing Incident and Service Request Fulfillment support
• Demonstrate Asset Management techniques to deploy, track, and recover devices and peripherals
• Participate in project-related activities across service providers
• Provide support of voice and data services, working with Managed Services partner(s)
• Assist InfoSec with hardening & remediating any endpoint devices, network equipment, or virtual machines for vulnerabilities
• Learn to use various tools and platforms to support & monitor the Infrastructure & Operations landscape

Skills

Windows PCs

Office 365

Organizational skills

Written & verbal communication

Multi-tasking

Problem solving

Customer service

Teamwork

Attention to detail

Education

High school diploma or GED; pursuing BA/BS in CS/IT/MIS

Job description

AM General in South Bend, Indiana, seeks an entry-level IT Support professional to deploy and support standard IS&S equipment and software for knowledge workers, desk-side or remote.

You will handle incident and service requests, learn asset management, support voice and data services, and assist InfoSec with endpoint hardening, while developing skills across tools and platforms in a dynamic team.