PC Technician - Part Time

Socket.dev; South Bend (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

AM General in South Bend, Indiana, seeks an entry-level IT Support professional to deploy and support standard IS&S equipment and software for knowledge workers, desk-side or remote.

You will handle incident and service requests, learn asset management, support voice and data services, and assist InfoSec with endpoint hardening, while developing skills across tools and platforms in a dynamic team.

Qualifications

• High school diploma or GED and pursuing a BA/BS in CS/IT/MIS.
• General knowledge of Windows PCs, tablets, and mobile devices.
• Experience with Microsoft 365 apps (Outlook, Excel, PowerPoint, Teams, Word).
• Strong organizational and communication skills.
• Ability to work independently and in teams; multi-tasking.
• Demonstrated problem solving and customer service abilities.

Responsibilities

• Deploy and support standard IS&S equipment and software to knowledge workers
• Support knowledge workers either deskside or using remote support tools
• Providing Incident and Service Request Fulfillment support
• Demonstrate Asset Management techniques to deploy, track, and recover devices and peripherals
• Participate in project-related activities across service providers
• Provide support of voice and data services, working with Managed Services partner(s)
• Assist InfoSec with hardening & remediating any endpoint devices, network equipment, or virtual machines for vulnerabilities
• Learn to use various tools and platforms to support & monitor the Infrastructure & Operations landscape

Skills

Windows PCs

Office 365

Organizational skills

Written & verbal communication

Multi-tasking

Problem solving

Customer service

Teamwork

Attention to detail

Education

High school diploma or GED; pursuing BA/BS in CS/IT/MIS

Job description

INTRODUCTION TO AM GENERAL

AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us.

We R.I.D.E. with Sgt. Smith!
We are Responsive We have Integrity We are Dynamic We exhibit Excellence

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Deploy and support standard IS&S equipment and software to knowledge workers


• Support knowledge workers either deskside or using remote support tools


• Providing Incident and Service Request Fulfillment support


• Demonstrate Asset Management techniques to deploy, track, and recover devices and peripherals


• Participate in project-related activities across service providers


• Provide support of voice and data services, working with Managed Services partner(s)


• Assist InfoSec with hardening & remediating any endpoint devices, network equipment, or virtual machines for vulnerabilities


• Learn to use various tools and platforms to support & monitor the Infrastructure & Operations landscape

KNOWLEDGE AND SKILLS

• High school diploma (or GED) and pursuing Bachelor of Arts/Science in Computer Science or Information Technology or Management Information Systems is required


• General working knowledge of Windows-based PCs, tablets, mobile devices


• Experience using Microsoft Office 365 products (Outlook, Excel, PowerPoint, Teams, Word)


• Strong organizational skills


• Must demonstrate effective written and verbal communication skills


• Accuracy in quality of work


• Work independently and in teams


• Strong problem solving and customer service skills


• Must be able to multi-task

PHYSICAL EFFORT

• Sight: must be able to regularly read computer screen, reports, and various documents with detail and clarity to accomplish work tasks in a safe and efficient manner, including regular use of adequate close vision, distance vision, color vision, peripheral vision, and ability to adjust focus


• Hearing: must be able to regularly hear well enough to communicate

WORKING CONDITIONS

• Physical Location: This position operates in an office environment


• Teamwork: This position will work with others to ensure efficiency in the workplace


• Listening Skills: This position will need to understand how to use machinery properly and safely to prevent accidents and ensure all tasks are completed accurately


• Ability to follow instructions: Managers assign tasks and responsibilities, which vary; this position should be able to follow instructions competently


• Methodical approach: Production lines follow a set process, so this position needs a methodical approach to ensure all tasks are completed in the correct order for a smooth-running production line


• Concentration: This position may perform the same or similar tasks repeatedly, so a strong level of concentration when carrying out these tasks is important for quality control purposes. This role is often fast paced, so being able to maintain focus at all times is important

TRAVEL REQUIREMENTS

Flexibility to visit South Bend locations as needed