Software Specialist – Client Server Software (m/w/d)

Avantor; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

Avantor is seeking a Customer Support Technician focused on HPLC instruments, blending customer interaction with technical support tasks in network administration and specialized software installation. This role offers flexibility to work from various locations and an opportunity to contribute significantly to impactful science in a supportive culture.

Qualifications

• Technical training as a lab assistant, technician, or IT administrator.
• Extensive knowledge of Microsoft operating systems.
• Experience in instrumental analysis, particularly chromatography.

Responsibilities

• Provide first-level software and client/server support.
• Conduct customer demonstrations and training for software systems.
• Plan and implement software installations and configurations.

Skills

Customer orientation

Technical support

Network administration

Chromatography knowledge

Education

Bachelor of Science or similar qualification

Tools

Microsoft Server

Job description

The Opportunity:

Avantor is looking for a dedicated and technically skilled colleague to join our Client Server Software Team . In this role, you will support customers who use our laboratory products, with a primary focus on HPLC (High-Performance Liquid Chromatography) instruments .

Are you passionate about technology and enjoy working directly with customers? This unique role blends Customer Support with hands-on Microsoft Server and Network Administration , as well as the Configuration and Installation of specialized software for Chromatography (HPLC) instruments and equipment .

Flexibility is offered, you can choose to work either in Germany or in the UK, depending on your location.

What we're looking for:

• Training / studies as a laboratory assistant, technician, engineer, chemist, network specialist, IT

administrator, Bachelor of Science or similar qualification

• Extensive knowledge of the current Microsoft client and server operating systems.

• Microsoft Server certification is an advantage

• Familiarity with the data storage systems commonly used on the market

• Basic knowledge in the area of network technology and distributed systems is desirable

• Experience in the field of instrumental analysis, especially chromatography, is desirable

• Distinct customer and service orientation as well as quality and responsibility awareness

• Very good written and spoken English skills is a must-have. German or French skills would be a strong advantage

• Willingness to travel (approx. 1 time per month)

• Driving license

How you will thrive and create an impact:

• Software and client / server support (1st level support)

• Supervision of small and medium-sized projects for the development of software and device

drivers

• Testing of new device drivers in connection with the software products in the portfolio

• Customer demos and presentations of the various software products and client / server systems

• Customer advice on the validation of software systems

• Technical advice according to customer needs in cooperation with Avantor / VWR Sales and customer's IT department

• Planning and implementation of installations of the software products purchased by customer

• Configuration of the respective software components and connection of existing instruments, as

well as their qualification.

• Administrative briefing of the customer's IT staff

• Support with regard to the respective software, but also with application problems in cooperation

with partners and support units of the respective manufacturer, external partners and internal

department colleagues.

• Technical support for sales colleagues in preparing customer offers for software products

• Carrying out presentations and training courses, both for customers and for internal further

education and training purposes for colleagues / employees

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.