IT Support Technician — Remote & Onsite (Vail Valley)

Stryker Corporation; Edwards (CO); Hybrid; Confidential; Full time

Benefits offered by this job

Health insurance

PTO

Home internet reimbursement

Cell phone reimbursement

Mileage reimbursement

Remote work

Job summary

FTS is seeking a full-time IT Support Technician to provide remote and onsite end user technical support, network and system troubleshooting and project services to its clients. This position will work with and report to the IT Service Manager helping to manage and administer all aspects of our small business clients technical needs.

The ideal candidate has at least 2 years of business IT support experience and a wide-ranging technical skill set, with a focus on cloud services such as Microsoft

Qualifications

• Live in the Vail Valley/Eagle County area to provide onsite support and project services as needed.
• Previous business IT support experience both remote and onsite.
• Suitable home office space and internet to effectively get the job done; all technology and tools are provided by FTS.
• Reliable transportation and the ability to perform remote and onsite work.
• Physically able to lift at least 50lbs, climb ladders, and install electronic equipment as required.
• Professional appearance and communication.

Responsibilities

• Field incoming phone and email support requests, providing prioritized remote and onsite support.
• Troubleshoot, resolve, and support end point and network system issues.
• Onboard, train, and support end users on specific client systems.
• Create, monitor, and manage proactive and reactive alerts to identify current or future issues in client environments.
• Configure, deploy, and support business IT systems not limited to: PCs, Macs, Microsoft 365, Google Workspace, Windows, Android, iOS, Email, Active Directory, Networking, Wireless, Security, Backup and Disaster Recovery, VOIP, cell phones, etc.
• Project execution onsite and remote as assigned for client infrastructure and system upgrades.
• Identify project needs and opportunities for our clients.
• Manage client IT asset inventory (hardware, software, licensing, etc.).
• Create, manage, and maintain client and internal SOP documentation.
• Training and continuous education of current and leading-edge IT systems and strategies.

Skills

IT support

Windows

Mac

Microsoft 365

Google Workspace

Networking

Active Directory

Security

Phone/Email support

Job description

FTS is seeking a full-time IT Support Technician to provide remote and onsite end user technical support, network and system troubleshooting and project services to its clients. This position will work with and report to the IT Service Manager helping to manage and administer all aspects of our small business clients technical needs.

The ideal candidate has at least 2 years of business IT support experience and a wide-ranging technical skill set, with a focus on cloud services such as Microsoft