IT Support Technician — Remote & On-Site Expert

Titan Tech; Mason (OH); In loco; USD 30.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and dental insurance

401(k) with match

PTO: 2 weeks in your first year, 4 in

Parental leave

Yearly performance-based bonus

Financial planning assistance

Paid training and certifications

Descrizione del lavoro

Titan Tech in Mason, OH is seeking an IT Support Technician to join our MSP team. You’ll provide Level 1–3 IT support for clients, mostly remotely from our Mason office with some on-site visits.

You will troubleshoot hardware, software, and network issues across Windows, Microsoft 365, and Active Directory, and work on projects like deployments, upgrades, migrations, and office moves. We value strong communication, customer service, and the ability to explain fixes in plain English; relevant

Competenze

• 2–5 years in IT support (MSP or help desk a plus)
• Solid computer and network troubleshooting skills
• Strong customer service and ability to explain fixes in plain English
• Certifications (CompTIA, Microsoft, Cisco, etc.) are a plus

Mansioni

• Provide Level 1–3 IT support for clients, mostly remote from Mason office with occasional on-site visits
• Troubleshoot hardware, software and network issues across Windows, Microsoft 365, and Active Directory/Entra ID
• Work on IT projects: PC deployments, server upgrades, cloud migrations, office moves and network build-outs
• Configure and support firewalls, VPNs, switches and wireless networks
• Keep clear documentation of client environments, fixes and project work

Conoscenze

Customer service

Troubleshooting

Communication

Time management

Formazione

CompTIA certifications

Microsoft certifications

Cisco certifications

Strumenti

NinjaOne

ConnectWise Control

Veeam

SentinelOne

Huntress

Ticketing system

Descrizione del lavoro

Titan Tech in Mason, OH is seeking an IT Support Technician to join our MSP team. You’ll provide Level 1–3 IT support for clients, mostly remotely from our Mason office with some on-site visits.

You will troubleshoot hardware, software, and network issues across Windows, Microsoft 365, and Active Directory, and work on projects like deployments, upgrades, migrations, and office moves. We value strong communication, customer service, and the ability to explain fixes in plain English; relevant