IT Support Technician - Redeployment

EPC, Inc.; Saint Peters (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

401K with matching

Immediate PTO and holidays

Medical, dental, vision benefits

Disability & life insurance

Extensive training & development

Volunteer opportunities

Job summary

EPC, Inc. in St. Peters, MO is seeking on-site IT asset disposition professionals to support data security and asset redeployment. You will erase client data, install Windows, and prepare equipment for redeployment while maintaining accurate asset records.

The role requires hands-on IT experience, strong communication, and the ability to lift up to 25–50 pounds. Training will cover SecureTrack usage and inventory processes within a fast-paced warehouse environment.

Qualifications

• High School Diploma or GED required; willingness to learn EPC policies.
• Hands-on IT experience, including troubleshooting hardware/software.
• Excellent written and verbal communication skills.
• Typing speed at least 40 WPM and data entry proficiency.
• Able to lift up to 25 pounds and occasionally 50 pounds.

Responsibilities

• Receive shipments and erase client data using SecureTrack.
• Install Windows and OS onto enterprise equipment; deploy via WDS.
• Identify hardware condition via bench testing and upgrade as needed.
• Enter asset details into the database including shipping and specs.
• Communicate order status and answer questions; assist warehouse teams.

Skills

Hands-on IT experience

Communication skills

Typing 40 WPM

Physical stamina

Education

High School Diploma or GED

Tools

Iinvision Inventory Software

Windows deployment

Job description

Position is on-site at St. Peters, MO - No relocation assistance available for this position

Internal applicants reference Promotion/Transfer policy for eligibility along with requirements below

As one of the largest IT asset disposition companies in the world, EPC we are devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose us because we understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal.

As we continue to grow, we are looking for dedicated professionals to join our team and help us deliver exceptional service and innovative solutions. You willplay a vital role in supporting our mission and ensuring operational excellence. Key responsibilities include, but are not limited to:

Brief Summary of Duties

• Receive incoming shipments, erase client data using SecureTrack, perform reset procedures to remove client data from IT equipment, clean and audit IT equipment, remove asset tags and other stickers, install Windows, install OS onto enterprise equipment, and prepare equipment for redeployment.
• Enter details of computer assets into database including, but not limited to shipping details, make and model, serial number, hardware specs, condition of hardware, SecureTrack details, and post configuration details.
• Identify functional condition of server, networking, and pc hardware through bench testing.
• Deploying Windows using Windows Deployment Services.
• Basic PC troubleshooting and repair skills.
• Ensure all customer data has been removed from IT equipment.
• Upgrade IT Equipment to meet customer requirements including hardware and software.
• Communicate with customers order status, upgrades, and any other questions that might occur.
• Test, sort, pack, or unpack IT equipment.
• Meet minimum production requirements after a training period
• Assist other departments in the St. Peters warehouse as needed, which can include assisting shipping and audit departments.

Experience and/or Education Requirements

• High School Diploma or GED
• Hands on IT experience troubleshooting, diagnosing, and resolving technical hardware and/or software issues.
• Able to quickly adapt to new policies and procedures regarding client specific needs.
• Excellent written and verbal communications skills
• Basic computer skills with ability to type at least 40 WPM and perform frequent data entry.
• Includes sitting, standing, bending, twisting and the ability to lift and/or move up to 25 pounds and occasionally lift and/or
• move up to 50 pounds with or without reasonable accommodation.

Experience and/or Education Preferred

• Install and rebuild user computers, including hardware, peripherals, and system configurations, in accordance with IT policies.
• Working knowledge of Windows OS and typical end-user hardware and software, including imaging.
• At Least 6 months experience as an EPC Technician with familiarity to efficiently use the Iinvision Inventory Software.

At EPC, we offer a broad range of benefits including but not limited to:

• Competitive pay
• 401K with matching contributions
• Immediate PTO eligibility and paid holidays
• Full medical, dental and vision benefits for you and your family
• Company sponsored short-term, long-term disability & life insurance plans
• Extensive training and development programs
• Company volunteer opportunities
• An exciting career where every day is different
• A dedication to work/life balance and a holistic approach to employee support.

EPC Veteran Advantage

Additionally, EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with an additional Veteran bonus after 90 days of employment.

Equal Opportunity Employer

E-Verify Employer

We strive to make our career opportunities accessible to all applicants. If you have a disability and need assistance completing the application, please refer toour career page for more information.