IT Support Technician (On-Site) – Hardware & Help Desk

Virtua; Cropwell (NJ); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off

Tuition assistance

Employee assistance program

Short-term disability

Job summary

Virtua Health is seeking an IT Support professional to install, configure, and service computer hardware and network devices at on-site locations in New Jersey. The role requires travel to customer sites and responsiveness to 24/7 support needs.

The candidate should have strong troubleshooting and documentation skills, with a high school diploma and preferred certifications. The position offers full-time hours and a competitive hourly rate.

Qualifications

• Must have strong analytical, technical, and troubleshooting skills.
• Customer focus with a positive, can-do attitude.
• Good interpersonal, verbal and written communication skills.
• Ability to write and maintain clear documentation on system architecture, release, and implementation plans.

Responsibilities

• Respond to tickets and resolve issues promptly.
• Travel to customer or remote sites as needed; provide 24/7 support as required.
• Create and maintain department knowledgebase documentation.
• Participate in IT projects and contribute to service improvements.
• Maintain professional relationships with other IT teams and vendors.

Skills

Customer service

Troubleshooting

Communication

Documentation

Education

High school diploma

Associates degree preferred

Bachelor's degree preferred

Tools

A+ certification

MCP certification

HDI certification

Job description

Virtua Health is seeking an IT Support professional to install, configure, and service computer hardware and network devices at on-site locations in New Jersey. The role requires travel to customer sites and responsiveness to 24/7 support needs.

The candidate should have strong troubleshooting and documentation skills, with a high school diploma and preferred certifications. The position offers full-time hours and a competitive hourly rate.