IT Support Technician (level 1 or 2) - Weekday Support / Weekend On-Call

Topaz Fiscal Services; Lakewood Township (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Harvest Tech Solutions is seeking an IT Support Technician to troubleshoot and resolve technical issues, maintain computer systems, and administer network environments on-site in New Jersey. The role involves supporting remote clients and documenting steps for resolution.

Responsibilities include configuring Office 365, AD/Entra ID and SharePoint permissions, maintaining Windows OS, and performing weekend on-call support as needed.

Qualifications

• Experience providing remote IT support and troubleshooting hardware/software issues.
• Strong understanding of network security principles and best practices.
• Experience with Office 365 administration and email systems.
• Excellent written and verbal communication skills.
• Ability to work independently and in a remote team environment.
• Willingness to provide weekend on-call support when needed.

Responsibilities

• Provide IT support to remote clients, diagnosing and resolving technical issues promptly and efficiently.
• Document all troubleshooting steps taken to resolve issues, ensuring clear and comprehensive records.
• Prepare and ship computers and other hardware directly to users.
• Maintain and optimize computer systems and network environments to ensure maximum performance and reliability.
• Maintain Windows Desktop OS and Windows Server OS.
• Perform network administration tasks, including configuration and management of firewalls, switches, and Access Points.
• Administer email systems, including Office 365 administration.
• Administer user permissions including AD, Entra ID, SharePoint file permissions.
• Create and maintain clear and organized IT documentation for reference and training purposes.
• Provide weekend on-call support as needed, remaining available to respond to IT issues requiring timely attention outside of the regular Monday–Friday work schedule.

Skills

Remote IT support

Office 365 admin

Network security

Communication skills

Independent worker

Education

Bachelor’s degree in Computer Science

Tools

Office 365

Active Directory

Entra ID

SharePoint

Job description

Job Location: On-site NOT REMOTE

Join Harvest Tech Solutions, a leading provider of innovative IT solutions, as an IT Support Technician. We are seeking a talented individual to troubleshoot and resolve technical issues, prepare hardware, maintain computer systems, and administer network environments. If you're passionate about delivering top-notch IT support and thrive in a remote work environment, we want to hear from you.

Responsibilities

• Provide IT support to remote clients, diagnosing and resolving technical issues promptly and efficiently.

• Document all troubleshooting steps taken to resolve issues, ensuring clear and comprehensive records.

• Prepare and ship computers and other hardware directly to users

• Maintain and optimize computer systems and network environments to ensure maximum performance and reliability.

• Maintain Windows Desktop OS and Windows Server OS

• Perform network administration tasks, including configuration and management of firewalls, switches, and Access Points.

• Administer email systems, ensuring seamless communication channels for clients including Office 365 administration.

• Administer user permissions including AD, Entra ID, SharePoint file permissions.

• Create and maintain clear and organized IT documentation for reference and training purposes.

• Provide weekend on-call support as needed, remaining available to respond to IT issues requiring timely attention outside of the regular Monday–Friday work schedule.

Requirements

• Proven experience in providing remote IT support, troubleshooting hardware and software issues.

• Strong understanding of network security principles and best practices.

• Experience in email administration, including configuration and maintenance of Office 365 environments.

• Excellent communication skills, both written and verbal.

• Ability to work independently and collaboratively in a remote team environment.

• Detail-oriented with a focus on delivering high-quality solutions.

• Ability to be available for weekend on-call support and respond to IT issues requiring timely attention as needed.

Preferred Qualifications

• Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA).

• Bachelor’s degree in computer science or equivalent

Job Location: On-site, PLEASE DO NOT APPLY IF YOU ARE LOOKING FOR A REMOTE POSITION

Job Type: Full-time

Salary commensurate with experience