IT Support Technician (level 1 or 2)

Topaz Fiscal Services LLC; New Jersey; On-site; USD 55,000 - 75,000; Full time

Job summary

Harvest Tech Solutions is seeking an IT Support Technician to troubleshoot issues, prep hardware, and administer networks. The role requires on-site work with onsite IT environment management and weekend on-call availability.

Ideal candidates have remote IT support experience, strong communication, and familiarity with Office 365, AD/Entra IDs, and Windows OS administration. This full-time position offers competitive compensation and benefits.

Qualifications

• Experience providing remote IT support.
• Strong understanding of network security principles.
• Experience with Office 365 administration and email systems.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote team.
• Detail-oriented with focus on quality solutions.
• Willingness to provide weekend on-call support.

Responsibilities

• Provide IT support to remote clients and troubleshoot hardware/software issues.
• Document troubleshooting steps with clear records.
• Prepare and ship computers and hardware to users.
• Maintain and optimize Windows Desktop OS and Windows Server OS.
• Perform network administration including firewalls, switches, and access points.
• Administer email systems (Office 365).
• Manage user permissions (AD, Entra ID, SharePoint).
• Create and maintain IT documentation for reference and training.
• Provide weekend on-call support as needed.

Skills

IT support

Troubleshooting

Network security

Communication skills

Independent worker

Detail-oriented

On-call readiness

Education

Bachelor's degree in CS or equivalent

Tools

CompTIA Network+

CompTIA Security+

CCNA

Job description

NOT REMOTE

Join Harvest Tech Solutions, a leading provider of innovative IT solutions, as an IT Support Technician. We are seeking a talented individual to troubleshoot and resolve technical issues, prepare hardware, maintain computer systems, and administer network environments. If you're passionate about delivering top-notch IT support and thrive in a remote work environment, we want to hear from you.

Job Location: On-site Join Harvest Tech Solutions, a leading provider of innovative IT solutions, as an IT Support Technician. We are seeking a talented individual to troubleshoot and resolve technical issues, prepare hardware, maintain computer systems, and administer network environments. If you're passionate about delivering top-notch IT support and thrive in a remote work environment, we want to hear from you.

Responsibilities

• Provide IT support to remote clients, diagnosing and resolving technical issues promptly and efficiently.
• Document all troubleshooting steps taken to resolve issues, ensuring clear and comprehensive records.
• Prepare and ship computers and other hardware directly to users
• Maintain and optimize computer systems and network environments to ensure maximum performance and reliability.
• Maintain Windows Desktop OS and Windows Server OS
• Perform network administration tasks, including configuration and management of firewalls, switches, and Access Points.
• Administer email systems, ensuring seamless communication channels for clients including Office 365 administration.
• Administer user permissions including AD, Entra ID, SharePoint file permissions.
• Create and maintain clear and organized IT documentation for reference and training purposes.
• Provide weekend on-call support as needed, remaining available to respond to IT issues requiring timely attention outside of the regular Monday-Friday work schedule.

Requirements

• Proven experience in providing remote IT support, troubleshooting hardware and software issues.
• Strong understanding of network security principles and best practices.
• Experience in email administration, including configuration and maintenance of Office 365 environments.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively in a remote team environment.
• Detail-oriented with a focus on delivering high-quality solutions.
• Ability to be available for weekend on-call support and respond to IT issues requiring timely attention as needed.

Preferred Qualifications

• Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA).
• Bachelor’s degree in computer science or equivalent

Job Location: On-site

PLEASE DO NOT APPLY IF YOU ARE LOOKING FOR A REMOTE POSITION

Job Type: Full-time
Salary commensurate with experience