IT Support Technician Level 1

Riot Platforms, Inc.; Denver (CO); On-site; USD 45,000 - 60,000; Full time

Job summary

Riot Platforms, Inc. is seeking an IT Support Technician Level 1 to join its growing team in Denver, CO. In this entry-level role, you will be responsible for supporting users, resolving technical issues, and maintaining hardware/software. Ideal candidates are proactive problem-solvers with strong communication skills and a passion for technology, especially in the gaming sector.

Benefits

401k plan with company matching

Medical, vision, and dental plans

Long-term and short-term disability

Generous PTO and paid holidays

Flexible Spending Accounts

Fun company culture with growth opportunities

Qualifications

• Basic networking/computer/app development knowledge preferred.

Responsibilities

• Provide support to users as the first point of contact for error reporting.
• Resolve technical issues related to computers, phones, tablets, and office systems.
• Manage inventory and users in various systems.

Skills

Teamwork

Communication

Troubleshooting

Problem-solving

Education

Associates or Bachelor's degree in computer science or networking

Job description

Join to apply for the IT Support Technician Level 1 role at Riot Platforms, Inc.

Join to apply for the IT Support Technician Level 1 role at Riot Platforms, Inc.

About Riot Platforms

Riot is a Bitcoin mining and digital infrastructure company focused on a vertically integrated strategy. The Company has Bitcoin mining data center operations in central Texas and Kentucky, and electrical switchgear engineering and fabrication operations in Denver, Colorado.

About Riot Platforms

Riot is a Bitcoin mining and digital infrastructure company focused on a vertically integrated strategy. The Company has Bitcoin mining data center operations in central Texas and Kentucky, and electrical switchgear engineering and fabrication operations in Denver, Colorado.

Our mission is to positively impact the sectors, networks and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows the Company to achieve best-in-class execution and create successful outcomes.

Riot is advancing its Bitcoin mining operations through cutting-edge innovation, strategic expansion, and targeted procurement. Join us in building the world’s leading Bitcoin-driven infrastructure platform.

Key attributes we are looking for

At Riot, our team members have unparalleled opportunities to work on groundbreaking initiatives that are shaping the future of our company. Our innovative spirit has positioned us as a leader in the industry, driving advancements that are setting new standards at the intersection of Bitcoin mining and energy.

If you are passionate about Bitcoin and eager to be part of this dynamic sector, Riot is where your journey begins. We value creativity, innovation, and a relentless drive to enhance organizational efficiency. With strong communication skills and the ability to multitask, you excel at identifying problems and delivering effective solutions. You take initiative, work independently, and maintain a sharp attention to detail. At Riot, our employees aren’t just part of the future—they’re creating it.

About The Role

We are looking to add an IT Support Technician - Level 1 to our growing IT Department. As an IT Technician, you will be responsible for installing, maintaining, and repairing hardware and software components of our organization. This position will directly support our electrical infrastructure fabrication plant and related operations based out of Denver, CO.

Essential Functions

• Provide support to users by being the first point of contact for error reporting.
• Resolve user technical issues related to computers, phones, tablets, and other office systems.
• Install and update company software and hardware as needed.
• Diagnose and resolve technical hardware and software issues on Windows and other operating systems.
• Contribute to creating and maintaining documentation for a knowledge base and self-service portal.
• Manage inventory and users in various systems.
• Support RIOTs culture of continuous improvement through active monitoring of system performance and recommend updates or changes to improve functionality and user experience.
• Other responsibilities as assigned by management.
  
  

Knowledge, Skills, And Abilities

• Strong teamwork and communication skills.
• Interest in learning new technologies and trying new methods and processes.
• Working knowledge of relevant operating systems, software and programming.
• Good organization, time management and prioritization.
• Good troubleshooting and problem-solving skills.
• Strong interest in gaming or experience in the gaming industry preferred.
  
  

Education And Experience

• Associates or Bachelor's degree in computer science or networking or equal number of years experience.
• Basic networking / computer / app development knowledge preferred.
  
  

Compensation And Benefits

• Salary: $45k - $60k, commensurate with experience.
• 401k plan with company matching.
• Great medical, vision, and dental plans to choose from.
• Long-term and Short-term disability.
• Additional benefit options (Employee Assistance Program, Pet Insurance, and more).
• Flexible Spending Accounts.
• Generous PTO and Paid Holidays.
• A fun company culture with tremendous growth opportunities!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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