Level 1 IT Support Engineer

WSB; Denver (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

WSB is seeking a friendly IT professional to join their dynamic team, offering technical assistance and ensuring top-notch support for internal staff. This role involves troubleshooting various technical issues, recommending procedural improvements, and deploying mobile devices. Ideal candidates will possess relevant certifications, strong problem-solving skills, and an Associate's degree, contributing to innovative solutions in a collaborative environment.

Qualifications

• Minimum 1 year of experience supporting Microsoft environments.
• Proven experience using Helpdesk Ticketing Systems.
• Working knowledge of mobile devices and common applications.

Responsibilities

• Provide first level support and resolve user issues.
• Track and redirect problems to correct resources.
• Manage and deploy iOS and Android devices.

Skills

Analytical Skills

Problem Solving

Collaboration

Education

Associate's Degree (A.A.)

Tools

Windows 10

Helpdesk Ticketing Systems

Windows Server 2019

iOS

Android

AutoCAD

Microstation

Esri GIS

SharePoint

Job description

Forge ahead with WSB! WSB was founded on the understanding that culture drives results and we’ve dedicated ourselves to the value of strong relationships, collaboration, and forward-thinking ideas We’ve inspired each other to discover thoughtful and creative solutions that look beyond the needs of today to the opportunities of tomorrow We invite you to forge ahead with us.

We're looking for a friendly IT professional to provide technical assistance to our ever-growing internal staff. You'll be at the company’s front line and will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer service is maintained to the standards set forth by the company.

This position will be based out of our Golden Valley, MN office, with the ability to travel to our MN office locations.

What you will do :

• Provide first level support and provide resolutions to user issues.
• Track, route and redirect problems to correct resources.
• Walk users through problem solving processes.
• Recommend procedure modifications or improvements.
• Perform Windows 10 Imaging procedures.
• Manage and Deploy iOS and Android Devices.
• Provide Remote and Onsite support in all offices.

What you will bring :

• Working knowledge of mobile devices, laptops and desktops.
• Working knowledge of common desktop applications including the most current version of Microsoft Office.
• Proven analytical and problem-solving abilities.
• Experience working in a team-oriented, collaborative environment.

An Associate’s degree (A.A.) is required. A minimum of 1 year of professional experience specifically supporting Microsoft based environments is also desired. A driver's license and good driving record is also required.

Minimum Preferred Experience :

CompTIA A+ or Microsoft Certification (MTA, MSCA, MSCE). Proven experience using our current technologies / applications is preferred : Helpdesk Ticketing Systems, Windows Server 2019, Windows 10, iOS, Android, AutoCAD, Microstation, Esri GIS, SharePoint.

Who We Are :

WSB is a design and consulting firm specializing in GIS, engineering, community planning, environmental, and construction services. We provide solutions for the places, spaces and systems that support our lives. We offer services in more than 30 complementary areas across the nation.

WSB does not accept resumes from third parties.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.