IT Support Technician L2 - Contract - Onsite

Insitu; Bingen (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

Insitu has an immediate opening for a Level 2 Support Technician. This is a 100% onsite position in Bingen, WA for a contract of 12 months. The role involves providing IT support, troubleshooting issues, and enhancing customer service experiences.

The ideal candidate should demonstrate strong technical skills, be a self-starter, and excel in organization and communication. Experience with Insitu systems and the ability to lift 35 lbs. are essential for this role.

Qualifications

• 1 year of related experience or an Associate degree in a related discipline.
• Previous experience with Insitu systems.

Responsibilities

• Install and configure computers, peripheral equipment, and software.
• Respond to tickets in accordance with established guidelines.
• Record, track, and document the help desk request problem solving process.
• Respond in timely manner to requests and issues.
• Repair and replace equipment as needed.
• Provide onsite and remote support to end users.
• Elevate and coordinate out of scope technical issues.
• Assist in AV setups as needed for meetings.
• Assist new hire training for basic IT needs.
• Set up new workstations for users.

Skills

Customer service mentality

Strong organizational and time management skills

Excellent verbal and written communication skills

Strong interpersonal skills

Reliable

Solid understanding of computers, networks and software

Experience using MS Office applications

High attention to detail

Ability to work in a collaborative team environment

Ability to quickly learn new technology and software

Ability to lift 35 lbs.

Education

1 year of related experience or an Associate degree in a related discipline

Tools

MS Office (Word, Excel, Outlook)

Job description

Insitu has an immediate need for a Level 2 Support Technician for a 12 month contract. This role will be 100% onsite in Bingen, WA. This role provides IT support for clients, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills.

Desired Attributes and Experience

• Customer service mentality
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Reliable
• Solid understanding of computers, networks and software
• Experience using MS Office applications: Word, Excel, Outlook
• High attention to detail
• Ability and willingness to work in a collaborative team environment
• Ability and willingness to quickly learn new technology and software
• Ability to lift 35 lbs.

Responsibilities and Duties

• Install and configure computers, peripheral equipment, and software
• Respond to tickets in accordance with established guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Elevates and coordinates out of scope technical issues
• Assist in AV setups as needed for meetings
• Assist new hire training for basic IT needs.
• Set up new workstations for users (deploying equipment, checking over account setups)

Education and Experience:

• 1 years of related experience or an Associate degree in a related discipline.
• Previous experience with Insitu systems.

Must be open to working on a contract basis.

Must be able to commute to Bingen, WA.

Position is a 100% on-site role.