IT Support Technician III

AGS - American Gaming Systems; Oklahoma City (OK); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

Background check

Drug screen

Job summary

AGS - American Gaming Systems in Oklahoma City seeks an IT Support Technician III to deliver advanced technical support across endpoint management, identity and access management, and service delivery for both corporate and warehouse users.

You will mentor junior staff, own key processes, and drive efficiency through modern tooling while working onsite in Oklahoma City, OK. This is a full-time role requiring strong problem-solving and collaboration across departments.

Qualifications

• 3+ years of IT support experience in a fast-paced environment.
• Strong experience with Active Directory and Microsoft Entra ID (Azure AD).
• Hands-on experience with Microsoft Intune (MDM/MAM).
• Experience with Jira Service Management (JSM) or similar ITSM tools.

Responsibilities

• Own the full employee IT lifecycle, including onboarding, offboarding, role changes, hardware deployment, and access management.
• Provide advanced troubleshooting for complex desktop, network, and application issues; escalate as needed.
• Support warehouse technology, including handheld scanners and related applications.
• Perform software deployments, updates, patching, OS upgrades, and hardware refreshes.

Skills

Active Directory

Microsoft Entra ID

Microsoft Intune

Jira Service Management

Windows/macOS support

Endpoint management

Networking basics

Office 365/Teams

Communication

Education

Associate's degree in IT

Equivalent experience

Tools

SCCM

KACE

Lansweeper

MDM/MAM tooling

Job description

IT Support Technician III is a senior-level role responsible for delivering advanced technical support and owning key operational processes across endpoint management, identity and access management, and service delivery. This position supports both corporate users and warehouse operations, serves as an escalation point for complex issues, mentors junior staff, and drives efficiency through process improvement and modern tooling. This is a full-time, onsite position based in Oklahoma City, OK.

Responsibilities

• Own the full employee IT lifecycle, including onboarding, offboarding, role changes, hardware deployment, and access management
• Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, Microsoft 365, and related systemsAdminister IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)
• Manage and support Jira Service Management (JSM), including ticket queues, SLAs, request workflows, and knowledge base content; manage workload effectively to meet service level expectations
• Install, configure, maintain, and troubleshoot hardware, software, peripherals, printers, and end-user devices
• Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II
• Provide IT support for warehouse technology, including handheld scanners, barcode readers, mobile computers, tablets, label printers, workstations, and warehouse applications, including device setup, configuration, connectivity, printing, and user access issues
• Coordinate repairs, replacements, and lifecycle management for warehouse technology assets, escalating complex incidents to infrastructure teams, application owners, or vendors as appropriate
• Troubleshoot LAN/WAN, wireless, and VPN connectivity issues in accordance with company standards
• Perform system administration tasks, including account management, permissions, endpoint security configuration, and policy enforcement
• Support remote and hybrid workforce technologies, including device provisioning and secure access for offsite users
• Maintain and support communication systems, including conference room A/V and mobile devices
• Perform software deployments, updates, patching, operating system upgrades, and hardware refreshes
• Support email administration and data governance practices, including access controls and distribution groups
• Assist with physical access systems, including badging and facility access coordination
• Maintain accurate documentation of systems, assets, and standard operating procedures; provide end-user training and promote effective use of technology
• Assist in mentoring junior technicians and provide leadership support in the absence of the Support Leader
• Contribute to process improvements, trend analysis, and scalable support practices
• Partner with HR, Facilities, Security, and Warehouse Operations to support business operations and compliance

Skills & Requirements

• 3+ years of IT support experience in a fast-paced environment
• Strong experience with Active Directory and Microsoft Entra ID (Azure AD)
• Hands-on experience with Microsoft Intune (MDM/MAM)
• Experience with Jira Service Management (JSM) or similar ITSM tools
• Solid desktop support experience (Windows and macOS/iOS)
• Experience supporting warehouse technology, including handheld scanners, barcode readers, mobile computers, label printers, and related applications
• Familiarity with endpoint management tools (SCCM, KACE, Lansweeper)
• Understanding of networking fundamentals (LAN/WAN, wireless, VPN)
• Experience supporting Microsoft 365, including Office and Teams
• Experience supporting GenAI tools i.e. ChatGPT, Claude, and Microsoft 365 CopilotStrong troubleshooting, communication, and organizational skills

Preferred

• Associate's degree in IT or related field (or equivalent experience)
• Experience with IAM and security best practices
• Experience supporting a warehouse or distribution environment

Note: All offers are contingent upon successful completion of a background check and drug screen

*Posted positions are not open to third party recruiters, and unsolicited resume submissions will be considered free referrals.