IT Support Technician II - End-User Tech Specialist

Point Solutions Group; Englewood (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Point Solutions Group is looking for an IT Support Technician II in Englewood, Colorado. This role involves providing hands-on desktop support and maintaining IT systems in a fast-paced, customer-focused environment. Candidates should have an Associate's degree and at least 2 years of IT support experience. Strong troubleshooting skills and a commitment to user satisfaction are essential. The position requires a proactive mindset and a focus on delivering high-quality technical support.

Qualifications

• 2+ years of hands-on IT support or desktop support experience.
• Strong troubleshooting skills across hardware, software, and peripheral devices.
• Ability to translate technical issues into clear, user-friendly solutions.

Responsibilities

• Configure, install, maintain, and troubleshoot desktops and laptops.
• Provide high-quality, customer-centered technical support to end users.
• Deliver break/fix support and system upgrades.

Skills

Technical troubleshooting skills

Customer service mindset

Strong communication skills

Organizational skills

Education

Associate's degree in a related field

Tools

Windows operating systems

Printers and drivers

Basic networking concepts

Job description

Point Solutions Group is looking for an IT Support Technician II in Englewood, Colorado. This role involves providing hands-on desktop support and maintaining IT systems in a fast-paced, customer-focused environment. Candidates should have an Associate's degree and at least 2 years of IT support experience. Strong troubleshooting skills and a commitment to user satisfaction are essential. The position requires a proactive mindset and a focus on delivering high-quality technical support.