IT Support Technician II

Belcan Corporation; Englewood (CO); On-site; USD 38,572 - 44,083; Full time

Job summary

Belcan Corporation in Englewood, CO is seeking an IT Support Technician II to deliver hands-on desktop, network, and software support for employees. You will install, troubleshoot, and repair computers and related peripherals while ensuring reliable access to company systems.

The role emphasizes customer-focused service, clear communication with end users, and collaborating with team members to translate business needs into technical solutions.

Qualifications

• Associate's degree in a related field with 2+ years of relevant experience.
• Higher education may substitute for relevant experience.
• Relevant experience may be considered in lieu of required education.

Responsibilities

• Provide computer, hardware, and software support to employees.
• Install, troubleshoot, service, and repair desktop/laptop computers and network equipment.
• Investigate information, network, and communications needs and recommend software/hardware purchases.

Skills

Customer ownership

Team oriented

Written & verbal communication

Customer care

Translate needs to tech

IT standards knowledge

Hardware & software troubleshooting

Education

Associate's degree in related field

2+ years relevant experience

Job description

Job Title: IT Support Technician II

Location: Englewood, CO

Zip Code: 80112

Duration: 12 Months

Pay Rate: $29.66/hr.

Keyword's: #Englewoodjobs; #ITSupportTechnicianIIjobs.

Start Date: Immediate

Duties

As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

Physical/Mental/Emotional Requirements

• Frequently walk, sit, stand, climb stairs and steps.
• Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity.
• Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors.
• Frequently requires hearing abilities to include discerning different tones and volumes.
• Occasionally lifting or carrying up to 50 lbs.

Working Conditions

• Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)
• Rarely exposed to fumes or hazardous chemicals/materials.
• Rarely exposed to loud noises.

Skills Must-haves

• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing.
• Written and verbal communication skills with end users.
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.
• Ability to understand user and business needs and translate to technical solutions.
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals.
• Comprehensive troubleshooting skills of industry standard hardware and software products/services.

Education Must-haves

• Associate's degree in a related field of study with 2 or more years of relevant experience.
• Higher education may substitute for relevant experience.
• Relevant experience may be considered in lieu of required education.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.