IT Support Technician II

W4wla; Shreveport (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic manufacturing company is looking for an IT Support Technician II to provide technical support and ensure effective IT operations. The ideal candidate will engage in troubleshooting hardware and software, setting up equipment, and supporting various IT projects while working in a fast-paced environment.

Qualifications

• Intermediate-level technical support experience.
• Familiarity with Windows Server and end-user support for Windows 10/11.
• Physical ability to lift hardware (up to 50 lbs) and work in variable environments.

Responsibilities

• Resolve IT requests and troubleshoot network issues.
• Install and configure IT equipment, including desktops and printers.
• Assist with network cabling and user training.

Skills

Troubleshooting hardware

Troubleshooting software

Networking

User training

Tools

Windows Server 2016/2019/2022

Microsoft 365

SharePoint Online

Sage 100 Advanced

Autodesk Vault

Autodesk Inventor

Job description

OB SUMMARY:
Module X Solutions is seeking an IT Support Technician II to join our small, dynamic IT team. Reporting directly to the IT Manager, you will provide intermediate-level technical support and assist with IT operations in a fast-paced manufacturing environment. This role combines hands-on technical support with significant physical tasks, including installing equipment and running network cables, to ensure the seamless operation of our IT infrastructure.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Provide helpdesk support, resolving employee IT requests and troubleshooting hardware, software, and network issues of moderate complexity.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment in office and manufacturing settings.
Run network cables and support networking tasks (e.g., configuring switches, troubleshooting connectivity).
Assist with the administration of Windows Server 2016, 2019, and 2022, and support Windows 10/11 endpoints.
Support Microsoft 365, SharePoint Online, Power Apps, Sage 100 Advanced (ERP), and Autodesk Vault/Inventor.
Perform physical tasks, including equipment installation, cabling, lifting or moving hardware (up to 50 lbs), climbing ladders, and working in areas with dust, noise, and temperature variations.
Assist with user training and contribute to IT projects, such as software deployments or system upgrades, as needed.