Field Service Support Technician II

Hillenbrand; Whitewater (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Field Service Support Technician to join their Aftermarket Service team. The technician will travel extensively to diagnose and resolve equipment issues, ensuring customer satisfaction through effective solutions. With a focus on collaboration and strong communication skills, this role offers a $3,000 sign-on bonus and various travel benefits.

Benefits

Per Diem

Company Credit Card

Paid Travel Expenses

Qualifications

• Minimum 3 years of experience in field service, preferably in weighing systems.
• Proficient in PLC systems, capable of interpreting technical drawings.
• Willingness to travel 70% of the time.

Responsibilities

• Diagnose equipment issues and implement effective solutions.
• Coordinate subcontractors to deliver on-site services.
• Maintain documentation of all work performed.

Skills

Mechanical aptitude

Electrical aptitude

Safety awareness

Collaboration

Communication

Computer skills

Tools

PLC systems

HMI (Human Machine Interface)

Wonderware

Ethernet IP

RS Logics 5000

Job description

Job Description

$3,000 sign-on bonus!

*NOT* an IT Tech role
70% travel, home on some weekends! Per Diem, Company Credit Card, Paid Travel Expenses.
Can be located anywhere in the continental US.
MUST reside within an hour radius of a major airport.

Coperion is looking for a Field Service Support Technician to join our team! As a Field Service Technician, you will deliver exceptional customer service by diagnosing equipment issues and implementing effective solutions. Operating at our clients' locations, you will be responsible for preventive maintenance, servicing, installation, and providing training to customers, all aimed at ensuring their satisfaction.

Work You’ll Do:

• Diagnose and resolve equipment issues through troubleshooting, servicing, and conducting preventative maintenance to ensure optimal performance.
• Oversee and coordinate subcontractors to deliver on-site services efficiently and effectively.
• Maintain comprehensive documentation of all work performed, ensuring accurate records and timely closure of all activities upon completion.
• Advocate for and promote inspections, on-site services, equipment rebuilds, upgrades, and replacement parts to enhance customer operations.
• Collaborate with customers both on-site and remotely to identify equipment challenges and implement effective solutions.
• Communicate professionally and clearly with customers to foster strong relationships and ensure their needs are met.

Team: The Field Service Technician will be part of the Aftermarket Service team and report directly to the Senior Manager of Field Service Support.

Basic Qualifications:

• Minimum 3 years of experience in field service or inspection of products, ideally in weighing and feeding systems, or equivalent educational background.
• Strong safety awareness coupled with a high level of mechanical and/or electrical aptitude.
• Proficient in PLC systems, with the ability to interpret schematics and technical drawings.
• Demonstrated ability to collaborate effectively within a team and engage with customers, sales representatives (both internal and external), engineering teams, and contractors.
• Additional qualifications include strong computer skills, excellent organizational abilities, and effective verbal and written communication skills.
• Willingness to travel domestically and internationally on short notice, with the ability to accommodate travel up to 70% of the time.

Preferred Qualifications:

• Experience with any of the following: HMI (Human Machine Interface), Wonderware using RS Logics 5000, Compact Logics Processor/Allen Bradley, RS View, Controllogix, RS Logics 500, Omron PLC/HMI, Computer Networking, Ethernet IP, Devicenet, RS232 Communications, AC/DC Drives, VFD. experience.

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