IT Support Technician II

Kitchell; Sacramento (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

401(k) with company match

Job summary

Kitchell seeks an IT Support Technician II for its Sacramento office to deliver first- and second-level technical support, onboarding, and asset management. You will troubleshoot hardware, software, and connectivity, manage user accounts in AD/Entra ID and M365, and assist with deployments and documentation.

The role is on-site in Sacramento, with a focus on secure, reliable technology support for a broad employee base and collaboration with the Phoenix IT team.

Qualifications

• Five+ years desktop or IT support experience.
• Experience with Windows 11 and Microsoft 365.
• Familiarity with Active Directory, Entra ID, Exchange Online.
• Basic TCP/IP networking and device hardware knowledge.
• Strong communication and customer-focused approach.

Responsibilities

• Provide first- and second-level technical support by phone, email, remote-tools, or in person.
• Install, configure, deploy, maintain, and repair computers and related devices.
• Create and manage user accounts and access in AD, Entra ID, and M365.
• Support Teams, Exchange Online, and other business apps.
• Document tickets, steps, and resolutions; update knowledge articles.
• Assist with onboarding, deployments, asset management, and security awareness.

Skills

Five+ years IT support

Windows 11

Microsoft 365

Active Directory

User account management

Strong communication

Education

Associate or Bachelor’s in IT

Tools

Adobe Acrobat

Bluebeam

Autodesk products

Microsoft Entra ID

Job description

Brief Description

Are you a hands-on IT professional who enjoys solving problems, supporting people, and keeping technology running smoothly? Kitchell is seeking an IT Support Technician II to join our Sacramento office, which supports a significant portion of our employee population. You'll work locally alongside other Sacramento-based IT team members while collaborating closely with the broader IT department headquartered in Phoenix. In this customer-facing role, you'll provide first- and second-level technical support involving hardware, software, connectivity, account access, and Microsoft 365. You'll also contribute to employee onboarding, technology deployments, asset management, and technical documentation while helping deliver a consistent, secure, and positive technology experience across the organization.

Location

Sacramento, CA - In Office

What You'll Do

• Serve as a trusted point of contact for employees seeking technical assistance by phone, email, remote-access tools, or in person.


• Troubleshoot and resolve first- and second-level issues involving hardware, software, Windows, Microsoft 365, user accounts, business applications, and connectivity.


• Install, configure, deploy, maintain, and repair computers, mobile devices, printers, monitors, docking stations, and related equipment.


• Create and maintain user accounts, groups, shared mailboxes, and access permissions within Active Directory, Microsoft Entra ID, and Microsoft 365.


• Support Microsoft Teams, Exchange Online, Adobe, Bluebeam, Autodesk products, and other approved business applications.


• Provide new employees with account setup, equipment, and guidance on company technology resources and policies.


• Document service requests, troubleshooting steps, and resolutions within the IT ticketing system.


• Keep employees informed of ticket progress, expected next steps, and resolution timelines.


• Identify recurring issues, perform root-cause analysis, and recommend solutions that improve reliability and reduce repeat incidents.


• Create and maintain technical procedures, troubleshooting resources, and end-user knowledge articles.


• Support technology refreshes, office relocations, and new office or project-site deployments.


• Maintain accurate equipment inventory, assignment, configuration, and deployment records.


• Recognize and elevate suspected phishing, compromised accounts, malicious activity, and other cybersecurity concerns.


• Share technical knowledge and provide guidance to Level I support technicians.

Requirements

What You'll Bring

• At least five years of progressively responsible desktop support, technical support, or help desk experience.


• Experience troubleshooting Windows operating systems, Microsoft 365 applications, computer hardware, software, and user account issues.


• Working knowledge of Windows 11 and Microsoft 365.


• Familiarity with Active Directory, Microsoft Entra ID, Exchange Online, Microsoft Teams, and endpoint-management concepts.


• Basic knowledge of TCP/IP networking, wired and wireless connectivity, printers, VPN technologies, and multifactor authentication.


• Strong analytical, troubleshooting, and problem-solving skills.


• A customer-focused approach and the ability to explain technical information to employees with varying levels of technical knowledge.


• Strong written and verbal communication skills.


• The ability to prioritize multiple assignments, work independently, and contribute to a collaborative team.

Even Better If You Have

• An associate or bachelor's degree in information technology, computer science, or a related field.


• Experience supporting construction, engineering, architecture, or another project-based organization.


• Experience supporting remote offices or project-site technology deployments.


• Experience with Adobe Acrobat, Bluebeam, Autodesk products, or similar business applications.


• Certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, Microsoft Endpoint Administrator Associate, or ITIL Foundation.

Work Location and Schedule

This position is based in Kitchell's Sacramento office and works on-site 100% of the time. Remote and hybrid work arrangements are not available for this role.

Travel

Periodic travel to other office locations and project sites is required to support employee needs, equipment installations, and technology deployments. Travel may include day trips and occasional overnight stays.

Physical Requirements

This position regularly sits, stands, walks, bends, kneels, and works beneath desks or workstations while installing, troubleshooting, or maintaining technology equipment. The role also involves safely lifting, carrying, moving, and installing computers, monitors, printers, network equipment, and related hardware, as well as using basic hand tools and approved installation equipment.

ABOUT OUR COMPANY

Founded in 1950, Kitchell began as a commercial contracting business and over the years developed new talents and enterprises, acquiring complementary businesses and expertise to remain competitive. Today, Kitchell Corporation serves as the holding entity for several companies that are integral to Kitchell's core business, as well as those that operate independently. We provide a wide range of services within the built environment, including general contracting, construction management, development, facilities management, engineering, architecture, and myriad other services. Our employees manage projects from our main offices located in Arizona, California, and Texas. We offer an entrepreneurial environment that fosters personal and professional growth through in-house education programs, formal and informal mentoring, and cross-training opportunities. At Kitchell, we prioritize internal growth and building careers from within. We consistently rank among the top places to work, thanks to our tenured staff and outstanding benefits that are designed to enrich our employees' physical, mental, emotional, and financial well-being. These benefits include company performance bonuses, discretionary stock options, incentive bonuses, health, and life insurance, health savings accounts (HSA) with wellness incentives, flexible spending accounts (FSA), 401(k) plans with a 4% company match, tuition reimbursement, weight loss programs, discounted auto insurance, identity theft protection, rewards programs, and much more.

The starting hourly range for this role is currently $33.00 - $36.00. The Company's salary ranges are determined by role, level, location, and alignment with market data. Individual pay is determined through interviews and an assessment of various factors, including job-related skills, relevant education and experience, abilities of the applicant and equity with other team members. The annual base salary range listed here is subject to change at any time, in the Company's discretion, and does not alter in any way the at-will nature of the employment relationship.

Kitchell is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.