IT Support Technician II

AerSale, Inc.; Millington (TN); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer contribution

ESPP

Education reimbursement

Referral program

Paid holidays

Job summary

AerSale is seeking an IT Support Technician II to join our Millington, TN team. You will provide Level 1–2 support for desktops, laptops, mobile devices, and peripherals, and assist with Microsoft 365 issues.

The role emphasizes strong customer service, problem solving, and collaboration with IT teams to meet SLA targets and support multiple locations. You'll diagnose hardware/software/network issues, manage user accounts in Active Directory/Azure AD, support Intune and endpoint tools, and

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 3–5 years IT support or help desk experience.
• Experience supporting Microsoft Windows environments.
• Experience with Microsoft 365 administration and troubleshooting.
• Experience with Active Directory and Azure AD.
• Experience with Mobile Device Management preferred.

Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot and resolve Windows, Microsoft 365, email and application-related issues.
• Diagnose hardware, software, network, and connectivity problems.
• Support remote and onsite users across multiple locations.
• Escalate unresolved issues to Tier III support, engineering teams, or vendors as necessary.
• Manage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira) and meet SLA targets.

Skills

Customer service

Problem solving

Communication

Multi-tasking

Education

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Active Directory

Azure AD

Microsoft Intune

Atlassian/Jira ITSM

Lansweeper

Office 365

Job description

## IT Support Technician IIApply: Millington - MILLING: Full time: Posted 14 Days Ago: JR100751**Who we are:** AerSale is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments. Featuring complete aircraft nose-to-tail, value-added offerings, including Aircraft & Component Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services, Internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g. AerSale, AerTrak and AerAware). For more information, visit us at www.aersale.com.**What we Offer:** • Medical Insurance • 100% Employer Paid Dental, Vision, Life, Short and Long Term Disability Insurance • 401K with Employer Contribution • Employee Stock Purchase Plan (ESPP) • Education Reimbursement (related field) • Employee Referral Program and Recognition Program • Paid Holidays and 15 Paid Time-Off Days annually**Job Description:****Essential Duties and Responsibilities:*** + Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, and peripherals. + Troubleshoot and resolve Windows, Microsoft 365, email and application-related issues. + Diagnose hardware, software, network, and connectivity problems. + Support remote and onsite users across multiple locations. + Escalate unresolved issues to Tier III support, engineering teams, or vendors as necessary. + Manage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira) + Meet established SLA and KPI targets. + Document troubleshooting steps, root causes, and resolutions. + Prioritize support requests based on business impact and urgency. + Create, modify, and disable user accounts and groups in Active Directory and Azure AD. + Manage password resets, permissions, group memberships, and access requests. + Support identity and access management processes. + Support Microsoft 365 applications including: - Outlook - Teams - OneDrive - SharePoint - Word, Excel, and PowerPoint + Assist with mailbox management, licensing, and user provisioning. + Deploy, configure, and support desktop and laptop systems. + Utilize endpoint management tools such as: + Microsoft Intune + Autopilot + Lansweeper + Follow corporate cybersecurity policies and procedures. + Support MFA enrollment and troubleshooting. + Assist with endpoint security initiatives and vulnerability remediation. + Report security incidents and potential risks. + Participate in technology refreshes and hardware deployments. + Support office moves, expansions, and onboarding initiatives. + Assist with testing and implementation of new technologies. + Contribute to process documentation and knowledge base articles. + First-call resolution rate. + SLA compliance. + Customer satisfaction (CSAT). + Ticket backlog management. + Knowledge article contributions. **Education and Experience:*** + Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. + Equivalent experience may be substituted for formal education. + 3–5 years of IT support or help desk experience. + Experience supporting Microsoft Windows environments. + Experience with Microsoft 365 administration and troubleshooting. + Experience with Active Directory and Azure AD. + Experience with Mobile Device Management. **Preferred Certifications*** + CompTIA A+. + CompTIA Network+. + Microsoft Certified: Modern Desktop Administrator Associate. + ITIL Foundation. + Microsoft 365 Certified Fundamentals. **Skills and Abilities:*** + Excellent customer service and communication skills. + Strong analytical and troubleshooting abilities. + Ability to manage multiple priorities simultaneously. + Strong documentation and organizational skills. + Ability to work independently and within a team environment. **Technical Skills*** + Windows 11. + Microsoft 365. + Active Directory. + Azure Active Directory / Entra ID. + Microsoft Intune. + TCP/IP networking fundamentals. + Remote support tools (TeamViewer). + Atlassian/Jira or similar ITSM platforms. + Pentagon ERP. + Lansweeper IT Asset Management.If you would like to see your career take flight, apply today!