IT Support Technician II

ISU Research Park; Iowa (LA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

ISU Research Park is seeking an IT Support Technician II to install, maintain, and troubleshoot computer hardware, software, and network systems while delivering strong end-user service. This role supports the organization’s technology needs to keep operations productive and secure.

The position emphasizes collaboration with end users, proactive problem-solving, and adherence to IT security practices, with responsibilities spanning inventory, updates, and project assistance in an office-based

Qualifications

• Associate's degree in Information Technology, Computer Science, or related field (equivalent experience).
• 3+ years of relevant IT technical support experience.
• Proficiency in computer hardware, software, and networking systems.
• Excellent problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Knowledge of IT security best practices.

Responsibilities

• Performs overall information systems planning, implementation, and administration in IT functional areas.
• Install, maintain, and repair computer hardware, software, and network devices.
• Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks.
• Manage and maintain technology inventory.
• Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes.
• Implement and monitor security measures.
• Set up, manage, and audit user accounts and permissions.
• Perform regular system updates and maintenance.
• Assist in technology disposal and data security.
• Collaborate with the IT team on projects and improvements.
• Other duties as assigned.

Skills

Problem solving

Communication

Customer service

IT troubleshooting

Education

Associate's degree in Information Technology or related field

Job description

The IT Support Technician II (ITST) is responsible for installing, maintaining , and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users under minimal supervision . This role is crucial in ensuring the company's technology infrastructure runs smoothly, supporting overall business operations and productivity.

Essential Job Functions

• Performs overall information systems planning, implementation, and administration in a variety of IT functional areas
• Install, maintain , and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devices
• Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks
• Manage and maintain technology inventory
• Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes
• Implement and monitor security measures
• Set up , manage , and audit user accounts and permissions
• Perform regular system updates and maintenance
• Assist in technology disposal and data security
• Collaborate with the IT team on projects and improvements
• Other duties as assigned

Required Qualifications

• Associate's degree in Information Technology , Computer Science, or related field ( equivalent experience )
• 3+ years of relevant experience in IT technical support
• Proficiency in computer hardware, software, and networking systems
• Excellent problem-solving and analytical skill s
• Excellent communication and customer service abilities
• Knowledge of IT security best practices

Preferred Qualifications

• Bachelors Degree in Information Technology, Computer Science, or related field
• Experience in agricultural or egg industry-specific software
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
• Familiarity with mobile device management and VoIP systems

This position is primarily office-based but involves occasional work in non-office environments such as production areas. The role may require physical adaptability, including crawling in confined spaces or working at heights. There is potential exposure to noise, necessitating the use of protective equipment like hairnets and safety glasses. While the job involves extended periods of sitting and computer use, it also includes occasional lifting of equipment and supplies. The position may demand flexibility with work hours, potentially involving irregular schedules or on-call duties for emergency support. Additionally, occasional travel to other locations may be required .