Information Technology Support Technician

Centrum Valley Farms; Clarion (IA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

HSA with company match

Paid time Off

Paid Holidays

401K with company match

Tuition Reimbursement

Employee Assistance Program

Job summary

Versova in Iowa is seeking an IT Support Technician II to install, maintain, and troubleshoot computer hardware, software, and network systems while delivering excellent end-user service under minimal supervision.

You will collaborate with end users to diagnose issues, manage device inventory, support security measures, and assist in projects across departments. The role is primarily office-based with occasional work in production areas and possible on-call duties.

Qualifications

• Associate degree in IT or related field (or equivalent experience).
• 3+ years of IT technical support experience.
• Strong problem-solving and customer service skills.

Responsibilities

• Plan, implement, and administer IT information systems.
• Install, maintain, and repair equipment (laptops, desktops, phones, printers).
• Diagnose and resolve technical issues across hardware, software, networks.
• Manage technology inventory and user accounts.
• Assist with security measures and data protection.
• Collaborate with IT team on projects.

Skills

Hardware & software knowledge

Networking systems

Problem solving

Communication skills

IT security basics

End-user support

Education

Associate degree in IT or related field

Bachelor's degree in IT or related field

Job description

The IT Support Technician II (ITST) is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users under minimal supervision. This role is crucial in ensuring the company's technology infrastructure runs smoothly, supporting overall business operations and productivity.

Essential Job Functions

• Performs overall information systems planning, implementation, and administration in a variety of IT functional areas
• Install, maintain, and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devices
• Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks
• Manage and maintain technology inventory
• Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes
• Implement and monitor security measures
• Set up, manage, and audit user accounts and permissions
• Perform regular system updates and maintenance
• Assist in technology disposal and data security
• Collaborate with the IT team on projects and improvements
• Other duties as assigned

Required Qualifications

• Associate's degree in Information Technology, Computer Science, or related field (equivalent experience)
• 3+ years of relevant experience in IT technical support
• Proficiency in computer hardware, software, and networking systems
• Excellent problem-solving and analytical skills
• Excellent communication and customer service abilities
• Knowledge of IT security best practices

Preferred Qualifications

• Bachelors Degree in Information Technology, Computer Science, or related field
• Experience in agricultural or egg industry-specific software
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
• Familiarity with mobile device management and VoIP systems

This position is primarily office-based but involves occasional work in non-office environments such as production areas. The role may require physical adaptability, including crawling in confined spaces or working at heights. There is potential exposure to noise, necessating the use of protective equipment like hairnets and safety glasses. While the job involves extended periods of sitting and computer use, it also includes occasional lifting of equipment and supplies. The position may demand flexibility with work hours, potentially involving irregular schedules or on-call duties for emergency support. Additionally, occasional travel to other locations may be required.

About Us:

Versova is one of the largest egg producers in the United States, bringing together family-owned farms in Iowa, Ohio, Washington, Oregon, Idaho, Utah, and Colorado. With over six decades of industry experience, our team of more than 2,000 employees is dedicated to exceptional flock care, environmental stewardship, and producing safe, high-quality eggs. More than just a workplace, Versova is a team built on shared values, working together to enrich our communities and uphold the highest ethical standards.

As a family of companies and a company of families, we are guided by a strong set of Core Values: Recognition, Initiative, Safety & Security, Service, Community, Respect, Integrity, Ownership, and Excellence. These values drive our commitment to responsible employment, sustainability, and industry innovation. When you join Versova, you become part of something bigger - working together to lead the future of egg production with integrity and excellence.

• Regular performance reviews
• Health insurance
• Vision insurance
• HSA with company match
• Paid time Off
• Paid Holidays
• 401K with company match
• Tuition Reimbursement
• Employee Assistance Program

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Disclosure

This job description is not exhaustive, as employees may perform additional related duties as needed. Employment is based on an 'at-will' basis. Employment is contingent upon the successful completion of a background check, as applicable to the role and in compliance with local, state, and federal laws.