IT Support Technician II

Davita Inc.; Englewood (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in IT services is seeking an IT Support Technician II in Englewood, CO. The role involves hardware and software setup, troubleshooting, and providing outstanding customer service. Candidates should have an Associate's Degree and relevant experience, with strong communication and troubleshooting skills.

Qualifications

• 2+ years of relevant experience required.
• Higher education may substitute for experience.

Responsibilities

• Setup, configure, and repair computing hardware and software.
• Provide basic network support to maintain connectivity.
• Ensure high levels of customer satisfaction.

Skills

Customer ownership

Team focused

Written and verbal communication

Customer care philosophy

Basic knowledge of IT standards

Troubleshooting skills

Education

Associate's Degree in a related field

Job description

Details:

Job Title: IT Support Technician II
Pay Rate: Up to $23.76 /hr DoE
Location: Englewood, CO
ZIP Code: 80112
Job Type: Contract
Start Date: Right Away
Keywords: #Engineering #ITSupportTechnician


A IT Support Technician II job is available with our client in Englewood, CO as a IT Support Technician II, you will be responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals

JOB RESPONSIBILITIES:
-Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
-Provide basic network support ensuring desktop and other networked peripherals full connectivity.
-Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.
-Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
-Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel 'walk-ups'.
-Support organizational efforts and maintaining policies and procedures in the IT Department
-Assist with the creation and maintenance of local site IT systems documentation.

*MUST BE ONSITE IN ENGLEWOOD, CO*

*NO SECURITY CLEARANCE REQUIRED*

Notes from the manager: This position is just standard desktop support, customer service mindset, high energy and customer engagement. No intake necessary, this is a backfill.

Skills:
-Customer/solution ownership, an overall drive for excellence.
-Team focused with the capacity for knowledge sharing
-Written and verbal communication skills with end users
-Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
-Ability to understand user and business needs and translate to technical solutions
-Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals
-Comprehensive troubleshooting skills of industry standard hardware and software products/services

Education:
Associate's Degree in a related field of study with 2 or more years of relevant experience
Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.



If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
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