IT Support Technician I — Remote & On-Site MSP

Socket.dev; Wellesley (MA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Job summary

TeamLogic IT Needham-Newton in Wellesley, MA seeks an IT Technician I to join our MSP team. This full-time, on‑premises role provides remote and on-site support to SMB clients, focusing on timely hardware and software issues with strong customer service.

You'll handle system maintenance, incident management, documentation, and security measures, collaborating with a friendly team. A Bachelor’s degree in IT/CS and solid communication skills are preferred, with opportunities for growth within the

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in MSP or IT support environment servicing SMB clients.
• Proficiency in Windows and macOS, network configurations, and common business apps (Microsoft 365, G Suite).
• Relevant certifications such as CompTIA A+, Networking+, or MCP are advantageous.
• Strong analytical and troubleshooting abilities with excellent communication skills.
• Customer-focused approach and ability to explain technical concepts to non-technical users.
• Team player with ability to work independently and collaboratively.

Responsibilities

• Technical Support: Provide remote and on-site support to SMB clients, troubleshooting hardware and software issues promptly and efficiently.
• System Maintenance: Perform routine maintenance tasks on client systems, including updates, backups, and monitoring for optimal performance and security.
• Incident Management: Serve as the first point of contact for incidents and service requests, logging, tracking, and resolving per SLAs.
• Client Communication: Maintain clear updates on incident status and ensure high customer satisfaction.
• Documentation: Create and maintain detailed documentation of client systems, configurations, and procedures in the ticketing system.
• Security Management: Implement and monitor security measures (antivirus, firewall) and conduct regular audits.
• Hardware and Software Installation: Assist with installation and configuration for new and existing clients.
• Continuous Improvement: Identify process improvements and contribute to best practices.

Skills

Customer service

Communication

Problem solving

Team player

Technical troubleshooting

Education

Bachelor’s degree in IT/CS

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Hudu

IT Glue

SharePoint

AWS

Azure

Job description

TeamLogic IT Needham-Newton in Wellesley, MA seeks an IT Technician I to join our MSP team. This full-time, on‑premises role provides remote and on-site support to SMB clients, focusing on timely hardware and software issues with strong customer service.

You'll handle system maintenance, incident management, documentation, and security measures, collaborating with a friendly team. A Bachelor’s degree in IT/CS and solid communication skills are preferred, with opportunities for growth within the