Remote & On-Site IT Support Technician
Teamlogic IT, Needham, MA
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Benefits offered by this job
Job summary
TeamLogic IT Needham-Newton in Massachusetts is seeking a diligent MSP Level 1 Technician to join our team. You will provide IT support to SMB clients, handle hardware and software installation, maintenance, and proactive problem solving, with a focus on delivering excellent customer experience.
This full-time position is primarily remote support with occasional on-site visits to client locations in Wellesley and surrounding areas.
Qualifications
- Education: A Batchelor of Science Degree in Information Technology, Computer Science, or a related field.
Responsibilities
- Technical Support: Provide remote and on-site support to SMB clients.
- System Maintenance: Routine maintenance, updates, backups, monitoring.
- Incident Management: Log, track, and resolve incidents per SLAs.
- Client Communication: Regular updates on incident status.
- Documentation: Document client systems and procedures in ticketing system.
- Security Management: Implement antivirus updates, firewalls, audits.
- Hardware and Software Installation: Install and configure for clients.
- Continuous Improvement: Identify opportunities for process improvements.
Skills
Education
Tools
Job description
TeamLogic IT Needham-Newton in Massachusetts is seeking a diligent MSP Level 1 Technician to join our team. You will provide IT support to SMB clients, handle hardware and software installation, maintenance, and proactive problem solving, with a focus on delivering excellent customer experience.
This full-time position is primarily remote support with occasional on-site visits to client locations in Wellesley and surrounding areas.
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