IT Support Technician I - Helpdesk & End-User Support

Biamp; Beaverton (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

3 weeks PTO and 9 holidays

401(k) + matching

Employer-paid life insurance & short/​

Health savings accounts (Biamp‑contrib

Tuition reimbursement

Charitable donation matching

Discretionary company achievement‑bonu

Referral bonuses

Job summary

Biamp, based in Beaverton, OR, is seeking an IT Support Technician I to join our technical support team. You will provide first-tier support for desktop and mobile infrastructure, troubleshoot issues, and assist with end-user training under supervision.

The role emphasizes Windows and macOS environments, Microsoft 365, and basic networking. You will document solutions, help deploy new workstations, and contribute to process improvements while growing your IT skills on the job.

Qualifications

• 1-3 years in an IT support role.
• Associates degree in computer science, information technology, or related field preferred.
• Solid understanding of Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams).
• Demonstrated knowledge of computer hardware components and peripherals.
• Understanding of networking concepts and troubleshooting.
• Strong verbal and written communication with the ability to explain technical concepts to non-technical users.
• CompTIA A+ certification preferred; additional certifications a plus.

Responsibilities

• Resolve user inquiries and technical issues via phone, email, and ticketing system.
• Perform thorough troubleshooting for hardware and software problems.
• Manage account setup, password resets, and access management.
• Escalate complex technical issues to higher-tier support personnel with proper documentation.
• Execute software installation and updates on end-user devices.
• Conduct regular maintenance tasks on computers, printers, and other peripheral devices.
• Maintain accurate inventory of IT equipment and supplies.
• Configure and deploy workstations for new employees.
• Create comprehensive documentation for technical issues and their resolutions.
• Implement established IT procedures and protocols.
• Participate in training to expand technical knowledge and skills.
• Master company systems and standard operating procedures.
• Deliver concise training to end users on software applications.
• Develop how-to guides for frequently asked questions.
• Support users with Microsoft 365 applications and other standard software.
• Assisting with minor projects under supervision of the IT Manager.
• Identifying potential improvements to current support processes.
• Participating actively in team meetings and contributing ideas.

Skills

Windows

macOS

Microsoft 365

Networking concepts

Troubleshooting

Communication

Customer service

Education

Associates degree in computer science/IT

Tools

Ticketing system

Job description

Biamp, based in Beaverton, OR, is seeking an IT Support Technician I to join our technical support team. You will provide first-tier support for desktop and mobile infrastructure, troubleshoot issues, and assist with end-user training under supervision.

The role emphasizes Windows and macOS environments, Microsoft 365, and basic networking. You will document solutions, help deploy new workstations, and contribute to process improvements while growing your IT skills on the job.