On-Site Tier II Helpdesk Tech - Windows & 365

Pacific Office Automation Inc.; Beaverton (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

401(k) with company match

PTO, vacation, and sick leave

FSA program

Job summary

Pacific Office Automation Inc. is hiring a Tier 2 Service Desk Technician in Beaverton, OR. This role involves providing advanced technical support for endpoint devices and Microsoft 365 while serving as a key escalation point for Tier 1 support.

You will troubleshoot complex issues, maintain system performance, and ensure high-quality service aligned with SLAs. Ideal candidates will have strong technical skills and experience in a fast-paced environment.

Qualifications

• 2–4 years of Help Desk or Service Desk experience, preferably in an MSP.
• Strong knowledge in Windows 10/11 administration and Microsoft 365.
• Experience with RMM tools and remote support platforms.

Responsibilities

• Serve as Tier 2 escalation point for service desk incidents and requests.
• Troubleshoot advanced endpoint, application, and connectivity issues.
• Administer and support Microsoft 365 applications.

Skills

Windows 10/11 administration

Microsoft 365 (Exchange Online, Entra ID, Teams)

Active Directory

Networking fundamentals (TCP/IP, DNS, VPNs)

Help Desk or Service Desk experience

Tools

RMM tools

Job description

Pacific Office Automation Inc. is hiring a Tier 2 Service Desk Technician in Beaverton, OR. This role involves providing advanced technical support for endpoint devices and Microsoft 365 while serving as a key escalation point for Tier 1 support.

You will troubleshoot complex issues, maintain system performance, and ensure high-quality service aligned with SLAs. Ideal candidates will have strong technical skills and experience in a fast-paced environment.