IT Support Technician I — Growth Path & VIP User Support

Riot Platforms Inc; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Gym membership

Pet insurance

Childcare discounts

Job summary

Riot Platforms Inc. in Austin, TX, is seeking an IT Support Technician I to join our frontline IT team. You will resolve incidents, assist with devices, and document actions in our ticketing system while growing toward independent support across multiple facilities.

This entry-level role requires a high school diploma or GED and strong communication; travel to Rockdale is required two days per week. Competitive benefits included.

Qualifications

• High school diploma or GED; associate degree preferred.
• 0–2 years in IT support or help desk.
• Basic knowledge of end-user devices and OS.
• Strong communication and documentation skills.

Responsibilities

• Resolve frontline incidents and service requests.
• Assist with hardware, software, mobile devices, and printing needs.
• Document steps and outcomes in the ticketing system.
• Support IT projects, moves, and site deployments.
• Collaborate with Level 2 technicians for cross-site support.

Skills

Communication skills

Customer service

Documentation

Problem solving

Time management

Education

High school diploma or GED

Associate degree preferred

Tools

Ticketing system

Job description

Riot Platforms Inc. in Austin, TX, is seeking an IT Support Technician I to join our frontline IT team. You will resolve incidents, assist with devices, and document actions in our ticketing system while growing toward independent support across multiple facilities.

This entry-level role requires a high school diploma or GED and strong communication; travel to Rockdale is required two days per week. Competitive benefits included.