Part-Time IT Support Tier I — Frontline Helpdesk

Big Brand Tire & Service; Moorpark (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid vacation

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee discounts

Job summary

Big Brand Tire & Service in California is seeking an IT Support Tier I Technician to provide first-line tech support across all locations. You will troubleshoot hardware, software, and network issues, assist with onboarding and offboarding, and keep IT documentation up to date.

The role emphasizes customer service, clear communication, and a willingness to grow within IT operations. Candidates should have an associate degree or equivalent, 1–2 years helpdesk experience, and familiarity with

Qualifications

• Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
• 1–2 years of experience in IT helpdesk or desktop support environment preferred.

Responsibilities

• Serve as the first point of contact for IT support via phone, email, or ticketing system.
• Provide timely troubleshooting for desktops, laptops, peripherals, and mobile devices.
• Support end users on Windows and macOS systems, Microsoft 365, Google Workspace, and standard business applications.
• Reset passwords, configure MFA, and manage basic account access in Active Directory and related systems.
• Assist users with network connectivity issues, VPN access, and printer setup.
• Document all requests and resolutions accurately in the IT ticketing system.
• Escalate unresolved issues to Tier II or Tier III support following defined procedures.

Skills

Customer service

Communication skills

Time management

Organizational skills

Eager to learn

Education

Associate degree or equivalent

Tools

Microsoft 365

Active Directory

SaaS tools

Job description

Big Brand Tire & Service in California is seeking an IT Support Tier I Technician to provide first-line tech support across all locations. You will troubleshoot hardware, software, and network issues, assist with onboarding and offboarding, and keep IT documentation up to date.

The role emphasizes customer service, clear communication, and a willingness to grow within IT operations. Candidates should have an associate degree or equivalent, 1–2 years helpdesk experience, and familiarity with