IT Support Specialist I: Helpdesk & Onboarding

Big Brand Tire & Service; Tulsa (OK); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Paid vacation and holidays

Medical, dental, vision, life, and ins

401(k) with company match

Employee discounts

Job summary

Big Brand Tire & Service is hiring an IT Support Tier I to deliver first-line technical assistance across all company locations. You will troubleshoot hardware, software, and network issues, support onboarding/offboarding, and maintain IT documentation and inventory.

The role emphasizes strong customer service, effective communication, and a path to grow within IT operations at multiple Tulsa area sites. Applicants should have an associate degree or equivalent IT experience and 1–2 years in

Qualifications

• Associate degree or equivalent IT experience.
• 1–2 years in IT helpdesk or desktop support.
• Familiarity with Microsoft 365 administration, Active Directory, and common SaaS tools.
• Strong Windows 10/11 and macOS knowledge; basic networking.
• Experience with IT ticketing systems.

Responsibilities

• Serve as first contact for IT support via phone, email, or tickets.
• Provide troubleshooting for desktops, laptops, peripherals, and mobile devices.
• Support Windows and macOS, Microsoft 365, Google Workspace, and business apps.
• Reset passwords, MFA, and manage basic AD access.
• Document requests and resolutions in the IT ticketing system.
• Escalate unresolved issues to Tier II or Tier III support.
• Assist onboarding/offboarding with IT equipment.
• Track IT inventory, licenses, and warranties.
• Ensure IT security practices including MFA enrollment.
• Contribute to IT knowledge base with user guides and troubleshooting articles.

Skills

Customer service

Communication

Time management

Organizational skills

Eagerness to learn

Education

Associate degree or equivalent

Tools

Microsoft 365 admin

Active Directory

IT ticketing system

Printer configuration tools

Job description

Big Brand Tire & Service is hiring an IT Support Tier I to deliver first-line technical assistance across all company locations. You will troubleshoot hardware, software, and network issues, support onboarding/offboarding, and maintain IT documentation and inventory.

The role emphasizes strong customer service, effective communication, and a path to grow within IT operations at multiple Tulsa area sites. Applicants should have an associate degree or equivalent IT experience and 1–2 years in