IT Support Technician I

Murata Power Solutions; Westborough (MA); Hybrid; Full time

Job summary

A leading provider of power conversion products is seeking an IT Support Technician I. This entry-level position involves monitoring computer systems, providing helpdesk support, and maintaining network operations. The role offers a flexible remote work option and requires at least 1 year of IT experience. Join a dynamic team dedicated to innovation in power solutions.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(K)

FSA

Paid Vacation

Holidays

Disability Insurance

Tuition Reimbursement

Qualifications

• At least 1 year of IT experience in Desktop Support or Systems Administration.
• Preferred certifications include Microsoft MCP, MCSA, MCSE, VMware VCP, ITIL.

Responsibilities

• Monitor and maintain computer systems and networks.
• Provide helpdesk support to end users.
• Install and configure hardware and software.

Skills

Communication

Team Support

Education

Microsoft MCP

MCSA

MCSE

VMware VCP

ITIL

Tools

Windows 11

Windows Server

Active Directory

Office 365

VMware

Veeam

Networking

Security Tools

Job description

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Job Description

Murata Power Solutions is a leading provider of power conversion products that are sustainable and efficient. We focus on two transformative technology segments: Server, Storage, Networking (SSN) and E-Mobility, including electric vehicles, robotics, and energy storage. Ranked among the world’s top 5 suppliers of breakthrough power electronics, we design and manufacture a broad range of standard and custom power solutions.

Known for the quality of its products and workforce, we offer opportunities to work with talented people and a management team dedicated to growth and developing cutting-edge technologies for major OEMs.

Position Summary

As an IT Support Technician I, you will monitor and maintain the computer systems and networks and provide helpdesk support to end users. You will support a variety of desktop applications, maintain network and server operations, and enforce security controls. You will also collaborate with the Sr. Systems Engineer to support network and server infrastructure across North America.

Job Duties/Responsibilities

1. Partner with local site managers to fulfill IT requirements.
2. Update IT management on site needs.
3. Handle user support and incident requests via the ServiceDesk application.
4. Maintain all back-office systems, including servers and networking equipment.
5. Manage site contracts for services such as telecom and maintenance.
6. Install and configure hardware and software.
7. Assist with licensing and engineering support.
8. Monitor and troubleshoot systems, servers, and networks locally and remotely.
9. Document procedures and generate reports.
10. Support application rollouts.
11. Manage telephone systems and user accounts.
12. Respond promptly to support requests and prioritize tasks.
13. Test new technologies and manage IT assets.
14. Support the Sr. Systems Engineer as needed.

Experience Required

• At least 1 year of IT experience (Desktop Support, Systems Engineering, Systems Administration).
• Preferred certifications: Microsoft MCP, MCSA, MCSE; VMware VCP; ITIL.
• Strong ability to manage priorities and communicate effectively.
• Experience with Windows 11, Windows Server, Active Directory, Office 365, VMware, Veeam, networking, and security tools.
• Ability to work independently and in a team environment.

Work Environment

This is an on-site role with one flexible remote day per week.

Travel

Some travel within the US (~10%) based on project needs.

Competencies

• Team support, effective communication, high-quality work, idea evaluation, organization, and supporting organizational goals.

Compensation

Hourly pay range: $26.50 - $31.25.

Benefits

• Medical, Dental, Vision Insurance
• 401(K), FSA, Paid Vacation/Holidays
• Disability Insurance, Tuition Reimbursement

Company Overview

Murata Power Solutions specializes in AC/DC power supplies, DC/DC converters, digital meters, and magnetics for markets like computing, communications, industrial, medical, and automotive. We offer a broad product range and custom solutions, committed to quality and innovation. Visit our Careers Page: https://careers.murata-ps.com/

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Appliances, Electrical, and Electronics Manufacturing