IT Support Technician

Trinity River Authority of Texas; Omaha (NE); On-site; USD 40,000 - 56,000; Full time

Job summary

Trinity River Authority of Texas is seeking an entry-level IT Technician to support hardware, software, network, and security tasks under supervision. You may work independently or with a team to develop technical solutions, configure systems, manage accounts, and help with infrastructure installation and administration.

The role focuses on learning through hands-on tasks, assisting with disaster recovery, patching vulnerabilities, and ensuring reliable IT services for end users and office

Qualifications

• High school diploma required; two years of college preferred in computer-related field.
• Minimum one year experience in networking and computer support.
• CompTIA Security+ and A+ certifications required or obtained within 6 months.

Responsibilities

• Assist in disaster recovery and business continuity planning, including network backup.
• Assist with purchasing IT hardware, software, licenses, and warranties.
• Diagnose and resolve customer-reported incidents on hardware and software.
• Install/configure hardware, software, and network infrastructure; troubleshoot issues.
• Manage user accounts, rights, and access to systems.
• Patch network vulnerabilities to protect information assets.
• Test system performance and report trends; recommend improvements.
• Oversee inventories and secure hardware/software assets.
• Coordinate and provide training on IT equipment and software.
• Set up and shut down conference equipment (projectors, video cameras, laptops).

Skills

Networking

Computer support

Written communication

Education

High school diploma

Two years of college

Tools

Personal computers

Printers

Magnetic tape

Job description

POSITION SUMMARY
This is an entry level position in the Information Technology (IT) Staff Group. The position will work independently or in a group of other technicians to troubleshoot and resolve computer hardware, software, network, and security issues. Additionally, this position may provide support on a variety of tasks and assignments under the direction of more senior personnel to include: developing technical solutions, hardware and software configuration, network management, infrastructure installation, and system administration.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assists in the execution of disaster recovery and continuity of operations plans to include the development and implementation of network backup and recovery procedures.

2. Assists with the purchasing of IT hardware, software, warranties and licenses.

3. Diagnoses and resolves customer reported system incidents to include identifying end-user requirements for software and hardware solutions.

4. Installs and configures hardware, software and peripheral equipment for system users and configures, installs, and maintains network infrastructure. Troubleshoots associated hardware and software problems as necessary.

5. Manages accounts, network rights, and access to systems and equipment.

6. Patches network vulnerabilities to ensure information is safeguarded against outside parties.

7. Tests computer system performance and reports emerging trend findings. Provides recommendations for possible improvements and upgrades.

8. Oversees hardware and software inventories and defines processes to ensure inventory security.

9. Coordinates and/or provides training for the installation and operation of IT equipment and software.

10. Responsible for setting up projectors, video conferencing cameras and laptops used for conferences/meetings and responsible for closing down the equipment used for such meetings.

WORK LEADERSHIP RESPONSIBILITIES
This position does not regularly provide work leadership or full personnel management to any employees.
FINANCIAL RESPONSIBILITY
Purchases of computer hardware and software as approved by Supervisor or Manager.
QUALIFICATIONS
EDUCATION
High school diploma required and two years of college, with a concentration on Computer Engineering, Management Information Systems, or Computer Science preferred.
EXPERIENCE
Minimum one year experience in networking and computer support.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Texas Driver’s license. CompTia Security+ and A+ Certification required (or obtained within 6 months of acceptance of position).
KNOWLEDGE
Knowledge of computer information systems, hardware, software, network and email systems.
SKILLS AND ABILITIES
Individual must communicate clearly and precisely both orally and in writing and possess knowledge to resolve computer problems.
GUIDANCE RECEIVED
Receives general direction about results to be attained. Typically receives general direction about assignments and work results to be attained. Requires judgment to determine which methods apply and what data/information should be considered. Position must think through how issues can be addressed within existing policies and procedures and may assist others with more complex work methods and problems.
WORKING CONDITIONS
Duties almost always carried out in an office environment. Some exposure to weather, chemical hazards, gases and dust.
TOOLS AND EQUIPMENT USED
Hand tools, personal computers, printers, and magnetic tape. dust.

Preferred

Communication Skills

Expert

Computer/Technical Skills

Expert

Expert

Education

Preferred

Some college or better in Computer Engineering.

Some college or better in Computer Science.

Some college or better in Management Information Systems.

Licenses & Certifications

Preferred

Valid TX Driver Lic

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.