IT Support Technician – Help Desk & Desktop Repair

CoolSys; Brea (CA); On-site; USD 80,231,000 - 100,289,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Prescription coverage

Paid vacation and holidays

401(K) with Company match

Life insurance and AD&D

Short and long-term disability

Tuition reimbursement

Employee discounts on vehicles, hotels

Pet Insurance

Legal Plan

ID Theft Protection

Job summary

CoolSys is seeking an IT Support Technician to handle off-site help desk requests by phone and email. You will troubleshoot hardware and software issues, manage incidents, and coordinate with vendors to resolve problems quickly.

Required are 3+ years of help desk experience, strong Windows and network skills, and good communication. The role supports multiple sites with a customer-focused mindset.

Qualifications

• High school diploma or GED required; AA degree a plus.
• Minimum 3 years of help desk experience.
• Experience troubleshooting network connectivity issues.
• Excellent communication and teamwork skills.
• Experience with Microsoft networks and Windows OS.

Responsibilities

• Answer help desk calls and tickets off-site by phone and email.
• Record incidents and resolutions using a tracking system.
• Resolve Level 1 and 2 issues directly.
• Troubleshoot hardware, software, and LAN problems.
• Perform hardware and software installations.
• Collaborate with employees and external vendors as needed.

Skills

Help desk experience

Network troubleshooting

Microsoft Windows knowledge

Teamwork

Communication skills

Education

High school diploma or GED

AA degree

Tools

Citrix Presentation Server Clients

Help Desk software

Job description

CoolSys is seeking an IT Support Technician to handle off-site help desk requests by phone and email. You will troubleshoot hardware and software issues, manage incidents, and coordinate with vendors to resolve problems quickly.

Required are 3+ years of help desk experience, strong Windows and network skills, and good communication. The role supports multiple sites with a customer-focused mindset.