IT Support Technician — Factory Ramp & Onsite

Socket.dev; Tennessee; On-site; USD 45,000 - 70,000; Full time

Job summary

Jabil is seeking an IT Support Technician to back a new factory startup and an existing facility. You will work hands-on in a dynamic environment where systems and processes are being established, collaborating with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations.

Location: On-site at Byhalia, MS and Memphis, TN facilities. Shifts: 2nd, 3rd, and Weekend.

Qualifications

• High School diploma or equivalent plus 5–8 years of IT experience.
• Experience with Active Directory and imaging of computer systems.
• Experience troubleshooting network issues, VLANs, and VPNs.
• Familiarity with factory-floor shared devices (label printers, RF scanners).
• A+ certification is desirable.

Responsibilities

• Load and verify software packages.
• Troubleshoot end-user issues and provide remote support.
• Install and configure PCs and peripherals.
• Manage site incident requests and SLA adherence.
• Update Knowledge and Configuration Management Databases.

Skills

Customer service

Communication

Independent work

Time management

Troubleshooting

Startup environment

On-call support

Education

High School diploma

5-8 years experience (industry role)

A+ certification (desired)

Tools

Active Directory

Windows imaging

Job description

Jabil is seeking an IT Support Technician to back a new factory startup and an existing facility. You will work hands-on in a dynamic environment where systems and processes are being established, collaborating with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations.

Location: On-site at Byhalia, MS and Memphis, TN facilities. Shifts: 2nd, 3rd, and Weekend.