IT Support Technician — Enterprise & AV

VulcanForms; Harvard (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) plan with company match

Job summary

VulcanForms, based in Harvard, MA, is hiring an IT Support Technician to deliver exceptional IT service and support to employees. This role involves troubleshooting hardware and software issues, managing IT asset lifecycles, and ensuring reliable technology for manufacturing operations. The ideal candidate will excel in a fast-paced environment and exhibit strong problem-solving skills.

The position requires a minimum of 1 year of experience in IT support, knowledge of networking concepts, and strong customer service skills. VulcanForms offers competitive salary and comprehensive benefits including medical, dental, and generous paid time off.

Qualifications

• 1+ years of experience in end-user technology support, including hardware and software.
• Working knowledge of IP networking concepts like TCP/IP and DHCP.
• Strong communication skills to explain technical concepts.

Responsibilities

• Provide Tier 1–3 technical support to employees.
• Manage IT asset lifecycle including procurement and deployment.
• Troubleshoot hardware and software issues remotely and in-person.
• Install and maintain printers and network connectivity.

Skills

Customer service

Problem-solving

Technical support

Network troubleshooting

Education

High school diploma or GED

Tools

Microsoft 365

Windows OS

Audio/Visual technologies

Printers

Job description

VulcanForms, based in Harvard, MA, is hiring an IT Support Technician to deliver exceptional IT service and support to employees. This role involves troubleshooting hardware and software issues, managing IT asset lifecycles, and ensuring reliable technology for manufacturing operations. The ideal candidate will excel in a fast-paced environment and exhibit strong problem-solving skills.

The position requires a minimum of 1 year of experience in IT support, knowledge of networking concepts, and strong customer service skills. VulcanForms offers competitive salary and comprehensive benefits including medical, dental, and generous paid time off.