IT Support Technician

VulcanForms; Harvard (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) plan with company match

Job summary

VulcanForms, based in Harvard, MA, is hiring an IT Support Technician to deliver exceptional IT service and support to employees. This role involves troubleshooting hardware and software issues, managing IT asset lifecycles, and ensuring reliable technology for manufacturing operations. The ideal candidate will excel in a fast-paced environment and exhibit strong problem-solving skills.

The position requires a minimum of 1 year of experience in IT support, knowledge of networking concepts, and strong customer service skills. VulcanForms offers competitive salary and comprehensive benefits including medical, dental, and generous paid time off.

Qualifications

• 1+ years of experience in end-user technology support, including hardware and software.
• Working knowledge of IP networking concepts like TCP/IP and DHCP.
• Strong communication skills to explain technical concepts.

Responsibilities

• Provide Tier 1–3 technical support to employees.
• Manage IT asset lifecycle including procurement and deployment.
• Troubleshoot hardware and software issues remotely and in-person.
• Install and maintain printers and network connectivity.

Skills

Customer service

Problem-solving

Technical support

Network troubleshooting

Education

High school diploma or GED

Tools

Microsoft 365

Windows OS

Audio/Visual technologies

Printers

Job description

Founded in 2015 to develop the world’s first industrially scalable laser metal additive manufacturing solution, VulcanForms is reshaping how the world manufactures critical products. We build and operate advanced digital infrastructure that enables innovation, accelerates growth, and supports sustainability across aerospace, defense, medical, and other essential industries. Through our vertically integrated capabilities, including scalable additive manufacturing and precision machining, we deliver true end-to-end production at scale by combining cutting‑edge technology with a foundation of proven industrial craftsmanship. Our team brings deep expertise in manufacturing, materials science, software, automation, and operations, united by a shared commitment to quality, curiosity, and accountability. We foster an inclusive culture where people take ownership, solve meaningful problems, and continuously learn, because we believe diverse perspectives lead to better outcomes.

Job Purpose

VulcanForms is seeking an experienced IT Support Technician with a strong background in delivering exceptional IT service and end‑user support. The ideal candidate has experience supporting fast‑paced organizations with diverse technical needs across engineering, manufacturing, operations, executive leadership, and corporate functions, including environments that require reliable support for 24/7 manufacturing operations. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self‑starter and have excellent motivation, leadership, and ingenuity to excel at this position.

As part of the IT team, you will provide end‑to‑end lifecycle support for employee technology, including onboarding, device provisioning, software installation, troubleshooting, repairs, upgrades, asset management, and secure device recovery. You will also contribute to the design, implementation, and ongoing support of end‑user technologies, including workstation infrastructure, printing services, and conference room systems, helping ensure a reliable and seamless technology experience across the organization.

Key Responsibilities

• Deliver Tier 1–3 technical support to VulcanForms employees, resolving hardware, software, network, and endpoint issues while ensuring a high‑quality end‑user experience.
• Manage the complete lifecycle of IT assets, including procurement, inventory management, deployment, maintenance, recovery, and secure disposal.
• Provision, configure, deploy, and support employee workstations, laptops, mobile devices, and associated peripherals to enable new hires and ongoing business operations.
• Diagnose and resolve hardware, software, operating system, and connectivity issues through both in‑person and remote support.
• Install, configure, and maintain desktop, label, and multifunction printing solutions to ensure reliable day‑to‑day operations.
• Troubleshoot wired and wireless network connectivity issues, including device configuration, VLAN assignments, and endpoint connectivity.
• Configure and support network‑connected production equipment and specialized manufacturing devices, partnering with engineering and infrastructure teams to ensure secure, reliable integration.
• Partner with IT engineering and cross‑functional teams to identify recurring issues, improve support workflows, and implement scalable solutions that enhance operational efficiency.
• Support and maintain conference room, audio/visual, and video conferencing technologies across VulcanForms locations, ensuring a seamless collaboration experience.
• Provide AV support for company meetings and events, including occasional after‑hours support for critical business activities.
• Create and maintain clear technical documentation, knowledge base articles, and user guides, translating complex technical concepts into practical, easy‑to‑follow instructions.

Qualifications

• High school diploma, GED, or equivalent combination of education and experience.
• 1+ years of experience supporting end‑user technology in an enterprise environment, including deployment, configuration, troubleshooting, and repair of computer hardware, software, printers, and peripheral devices, plus audio/visual and video conferencing technologies.
• Working knowledge of IP networking concepts, including device connectivity, TCP/IP, DNS, DHCP, and basic network troubleshooting.
• Experience supporting Microsoft technologies, including Windows operating systems and Microsoft 365.
• Strong customer service, communication, and problem‑solving skills with the ability to explain technical concepts to non‑technical users.

Preferred Qualifications

• Experience supporting macOS, Linux, and Apple iOS environments.
• Industry certifications such as CompTIA A+, Network+, Microsoft Certified credentials, or equivalent.
• Experience supporting mission‑critical systems in fast‑paced, dynamic environments where timely issue resolution is essential.

VulcanForms offers a competitive salary and equity package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, VulcanForms provides comprehensive benefits including medical, dental, vision, and life insurance; generous paid time off; and a 401(k) plan with company match.

The hourly pay range for this position varies by level; final level and compensation will be determined based on a candidate's experience.