IT Support Technician - Building Automation Specialist

ATS Companies; Spokane (WA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) employer match & profit-sharing

Paid holidays & tenure-based time off

Comprehensive health/dental/vision

Ongoing training & development

Wellness resources

Job summary

ATS Companies is seeking an IT Support Technician to join our team in Spokane. You will handle end-user support, troubleshooting, proactive maintenance, and IT initiatives to expand department capabilities.

You will also document assets, configure equipment, and deploy standardized images. Ideal candidates have an associate degree in IT or related field, strong Windows/AD experience, and proficiency with Microsoft 365.

Qualifications

• Troubleshooting skills and diagnosing technical issues.
• Proficiency with Windows OS and basic network concepts (TCP/IP).
• Experience with Microsoft Office products (Outlook, Word, Excel).
• Proven help desk or IT support experience.
• Experience managing Windows Active Directory infrastructure.

Responsibilities

• Provide IT technical support to employees and customers.
• Use a ticketing system to track issues and resolutions.
• Maintain documentation of hardware and software assets.
• Configure IT equipment (PCs, servers, switches, routers).
• Develop and deploy standard images and software packages.
• Support Microsoft 365 cloud services.

Skills

Positive attitude

Verbal & written communication

Ownership & accountability

Lifelong learning

Teamwork

Agile approach

Proactive in troubleshooting

Education

Associate degree or higher in IT

Equivalent combination of education/experience/certifications

Tools

Windows OS

Active Directory

Microsoft 365 (Outlook, SharePoint, Teams)

Job description

ATS Companies is seeking an IT Support Technician to join our team in Spokane. You will handle end-user support, troubleshooting, proactive maintenance, and IT initiatives to expand department capabilities.

You will also document assets, configure equipment, and deploy standardized images. Ideal candidates have an associate degree in IT or related field, strong Windows/AD experience, and proficiency with Microsoft 365.