IT Support Technician — 24/7 Desk & Network

HP Hood LLC; City of Oneida (NY); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Wellness programs

Employee discounts

Retirement plans

Tuition reimbursement

Professional development

Job summary

HP Hood LLC is seeking an Information Technology Technician to provide PC, desktop, network and telecom services in the Oneida, NY region. The role includes first-level Help Desk support, monitoring LAN/WAN systems, and collaborating with IT teams to resolve issues. Travel may be required to support operations.

The position emphasizes strong soft skills and timely service delivery, with a focus on keeping systems running and communicating effectively with end users.

Qualifications

• Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experience
• Demonstrated ability to deploy and upgrade equipment and software
• Experience supporting Microsoft and networking environments in a corporate IT setting

Responsibilities

• Provide technical service and support to the assigned region, including first-level response to tickets
• Maintain desktop, LAN, and telecom environments with infrastructure teams
• Deploy new and upgrade existing equipment and software
• Travel as needed to support System Operations and Monitoring
• Monitor and troubleshoot scheduled system processes and resolve issues
• Escalate issues to Application Support and Infrastructure teams for resolution
• Ensure IT Service Desk coverage and timely communication to customers
• Coordinate with other IT departments and business units to maintain working relationships

Skills

Microsoft Windows environments

Networking

Problem solving

Communication skills

Relationship building

Time management

Education

2-year computer science degree or related field

Microsoft Certified Systems Administrator (MSCA) / related

A+ Certification

ITIL Foundation Certification

Tools

LAN/WAN

Servers

Job description

HP Hood LLC is seeking an Information Technology Technician to provide PC, desktop, network and telecom services in the Oneida, NY region. The role includes first-level Help Desk support, monitoring LAN/WAN systems, and collaborating with IT teams to resolve issues. Travel may be required to support operations.

The position emphasizes strong soft skills and timely service delivery, with a focus on keeping systems running and communicating effectively with end users.