Customer-Facing IT Support Desk Engineer I

Heartland Technology Group; Town of Brookfield (WI); On-site; USD 55,000 - 70,000; Full time

Job summary

Heartland Technology Group is seeking an IT Services Technician to deliver desktop and application support, plus basic server, network, and firewall administration for multiple Heartland customers.

The role requires 1–3 years in an IT service setting, strong troubleshooting and customer service skills, and a willingness to travel to client sites. On-call rotation and proactive maintenance are part of the job.

Qualifications

• 1–3 years in an IT service role or systems/network administration.
• Experience troubleshooting Windows endpoints in domain/workgroup environments.
• Customer-facing IT support experience is preferred.

Responsibilities

• Perform proactive maintenance: switches, firewalls, servers, and workstations.
• Remote support for clients’ hardware and applications.
• Monitor networks, backups, and security appliances.
• Travel to customer sites for end-user support.
• Participate in after-hours on-call rotation.
• Maintain accuracy of customer technical records and documentation.

Skills

Active Listening

Adaptability

Assertiveness

Conflict Resolution

Decision Making

Customer Service

Problem Solving

Time Management

Communication

Relationship Building

Education

Associate degree in technology

Experience in IT service role

Tools

Windows Server

Cisco/HP networking

Firewalls/Storage

ConnectWise Manage

VMware/LogicMonitor

Job description

Heartland Technology Group is seeking an IT Services Technician to deliver desktop and application support, plus basic server, network, and firewall administration for multiple Heartland customers.

The role requires 1–3 years in an IT service setting, strong troubleshooting and customer service skills, and a willingness to travel to client sites. On-call rotation and proactive maintenance are part of the job.