IT Support Technician 2025-NGA

Intelligence Consulting Enterprise Solutions (ICES); Springfield (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in national security is seeking an IT Support Technician in Springfield, VA. This role involves providing responsive IT support, maintaining knowledge of IT policies, and developing technical presentations. Candidates must have a Bachelor's degree or significant experience and an active TS/SCI security clearance.

Qualifications

• 6+ years of experience in management, specializing in resource and staffing management.
• Experience in IT support or related fields desired.
• Ability to work independently and collaboratively.

Responsibilities

• Provide IT support for TAC test workstations and infrastructure.
• Develop and deliver technical presentations to management.
• Maintain knowledge of NGA IT policies and processes.

Skills

Communication

Collaboration

Root Cause Analysis

Education

Bachelor’s degree

Job description

Intelligence Consulting Enterprise Solutions, INC. is looking for an IT Support Technician.

Join ICES on a contract impacting national security as an IT Support Technician.

These positions are located in Springfield, VA. All positions require an active/current TS/SCI security clearance and the ability to pass an additional polygraph as needed.

As an IT Support Technician, specific responsibilities include, but are not limited to:

Duties:

• Provide a highly responsive IT point of contact for all TAC test workstations and infrastructure.
• Perform adaptive reconfiguration of test suites and test workstations.
• Maintain broad knowledge of NGA IT policies, program responsibilities, and processes for accomplishing IT tasks.
• Develop and deliver effective technical presentations to senior management and technical/non-technical audiences; strong written and verbal communication skills are required.

Skills and Experience:

Required:

• Bachelor’s degree or 6+ years of experience in management, specializing in resource, staffing, and cost management supporting a government contract.
• In-depth coordination with the NGA IT service contract program office and IT services contractor team.
• Experience in scoping level-of-effort for tasks, providing accurate costs and resource estimates.
• Ability to work independently, collaboratively, and report to a department head.
• Contribute to complex project aspects and conduct root cause analysis to develop technical solutions.

Desired:

• Mid-level experience in IT Support or related fields, with the ability to work independently and seek guidance when needed.
• 4+ years of experience in Computer Science, Computer Information Systems, Engineering, Business, or related fields.

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