IT Support Technician - Columbus OH

Roetzel & Andress; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading law firm, Roetzel & Andress, is seeking an IT Support Technician in Columbus, Ohio. This position emphasizes technical support for a dynamic workspace, requiring strong problem-solving abilities and effective communication. The role involves user training and support across various platforms, ensuring high-quality IT services.

Benefits

Competitive compensation

Excellent benefits

Qualifications

• 5+ years relevant IT experience or an Associate's degree.
• Strong skills in troubleshooting PCs, software, and mobile devices.
• Field technician experience in satellite locations is preferred.

Responsibilities

• Provide on-site and remote technical support for PCs and software.
• Respond to support requests via phone, email, and ticketing system.
• Participate in 24/7 on-call rotations for support.

Skills

Problem-solving

Customer Service

Troubleshooting

Communication

Organization

Education

Associate's degree in IT

Tools

Windows 10/11

Microsoft Office 365

Ticketing systems

Job description

Roetzel & Andress has a new position for an IT Support Technician in our Columbus, Ohio location. We are a dynamic firm with a positive work environment that offers competitive compensation and excellent benefits.

Position Summary

The IT Support Technician provides hands-on and remote technical support, assists with user training, and ensures the consistent delivery of high-quality IT service. This role, reporting directly to the manager of Support Services, requires interaction with staff and partners at all levels, and provides technical support to a geographically dispersed team while contributing to firm-wide IT projects. This position requires periodic travel to other Roetzel locations.

Responsibilities

• Respond to support requests via phone, email, and the ticketing system.
• Provide on-site and remote technical support for PCs, mobile devices, telecommunications, and software applications.
• Support Microsoft Office 365, Windows 10/11, and firm-specific applications.
• Troubleshoot and escalate complex issues as needed.
• Participate in 24/7 on-call rotations and provide overflow support for other regions.
• Assist with server and infrastructure management tasks.
• Maintain vendor relationships for printers, copiers, and facility-related equipment.
• Document processes and contribute to the IT knowledge base.
• Provide step-by-step instructions to users and technical assistance to regional office managers.
  
  

Qualifications

• Associate's degree in IT or a minimum of 5 years of relevant IT experience.
• Passion for problem-solving and Customer Service.
• Strong troubleshooting skills for PCs, printers, copiers software, and mobile devices (iPhone, Samsung).
• Proficient in Windows 10/11 and Microsoft Office 365.
• Experience with imaging, software installations, and ticketing systems.
• Strong organizational, communication, and follow-up skills.
• Ability to lift and move computer equipment.
• Experience managing vendor relationships.
• Field technician experience in satellite locations (preferred).
  
  

Law firm experience is preferred

The candidate must also pass a background check as a condition for employment.

Competitive compensation and excellent benefits. Roetzel & Andress is an Equal Opportunity Employer.

Roetzel & Andress maintains a policy of non-discrimination and inclusion with respect to all employees and applicants for employment. All decisions as to employment with the Firm are governed solely on the basis of merit, competence, and qualifications, and are not influenced or informed in any manner by the employee’s or applicant’s race, color, religion, sex, age, national origin, ancestry, disability, marital or parental status, sexual orientation, gender identity, military status, veteran status, or any other basis prohibited by statute.

Roetzel & Andress LPA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Click the link below for details in English and Spanish.

https://www.ralaw.com/careers#e-verify

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