IT Support Technician

Seven Days Jobs; Williston (VT); On-site; USD 40,000 - 60,000; Full time

Job summary

A growing IT support company is seeking a motivated IT Support Technician. The successful candidate will provide both onsite and remote technical assistance, handling a variety of hardware, software, and network issues while ensuring client satisfaction. We offer a supportive team environment and various benefits.

Benefits

Competitive salary based on experience

Mileage reimbursement for travel

Health and dental insurance

Paid holidays and time off

Training and professional development opportunities

Qualifications

• Valid driver’s license and reliable transportation required for local travel.
• Strong knowledge of Windows & Mac OS, Microsoft 365, basic networking.
• Familiarity with firewalls, switches, and wireless networks expected.

Responsibilities

• Provide Tier 1 and Tier 2 support for various devices.
• Troubleshoot and resolve client issues through multiple channels.
• Document issues and solutions in the ticketing system.

Skills

Problem-solving

Communication

Organizational skills

Education

CompTIA A+ certification

Network+ certification

3+ years of hands-on IT support experience

Tools

Ticketing systems

Remote management tools

Job description

We are seeking a motivated and dependable IT Support Technician to join our growing team. This individual will provide on-site and remote technical support to our clients, resolving a wide variety of hardware, software, and network issues.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, and network equipment.
• Troubleshoot and resolve client issues via phone, remote tools, or on-site visits.
• Assist in installing, configuring, and maintaining hardware and software systems.
• Document issues and solutions in the ticketing system.
• Communicate effectively with clients in a professional, courteous manner.
• Participate in regular training and stay current with IT best practices.

Required Qualifications

• Valid driver’s license and reliable transportation (travel within the local area is required).
• CompTIA A+ and Network+ certifications, OR 3+ years of hands-on IT support experience.
• Strong knowledge of Windows & Mac desktop operating systems, Microsoft 365, and basic networking (DNS, DHCP, firewalls).
• Excellent problem-solving, communication, and organizational skills.
• Ability to work independently and manage time effectively.
• Experience with ticketing systems and remote management tools.
• Familiarity with firewalls, switches, and wireless networks.
• Knowledge of cybersecurity fundamentals and data protection practices.

What We Offer

• Competitive salary based on experience
• Mileage reimbursement for travel
• Health and dental insurance
• Paid holidays and time off
• Training and professional development opportunities
• A supportive, close-knit team environment