IT Support Technician 1

ViziRecruiter,LLC.; Newberry (FL); On-site; USD 43,000 - 52,000; Full time

Job summary

A leading company in technology support is seeking an entry-level Service Desk Technician. The role involves providing technical support and ensuring the smooth operation of IT systems through customer service and task management. Ideal candidates will have a High School Diploma or GED and a passion for technology. The position offers comprehensive benefits including health insurance, 401(k) matching, and paid time off, promoting a healthy work-life balance.

Benefits

Health Insurance (medical, vision, dental)

Life Insurance

Paid Time Off

401(k) with up to a 5% company match

Tuition Reimbursement

Paid Parental Leave

Employee Wellness Reimbursement

Qualifications

• Entry-level position requires a High School Diploma or GED.
• 0 - 2 years of similar or related experience preferred.
• Training and mentorship available for skill development.

Responsibilities

• Provides customer service and technical support for IT systems.
• Handles service desk requests and resolves technical issues.
• Assists with hardware maintenance and software deployment.

Skills

Attention to Detail

Collaboration and Teamwork

Communication

Computer Troubleshooting

General Office Software

Problem Solving

Technical Support

Ticketing/Tracking

Time Management and Organization

User Administration

Education

High School Diploma or GED

Completion of a specialized course of study at a business or trade school

Extensive in-house training or apprenticeship program

Job description

Introduction

...

Overview

Your Role:

Provides superb customer service and technical support to ensure the smooth and effective operation of the organization's information technology systems. Assists with configuring and deploying hardware and software and solves technical issues as they arise. This entry-level service desk position takes direction from senior staff and management for day-to-day activities.

Essential Functions & Responsibilities:

• Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality.
• Responsible for front-line phone, email, and service desk support ticket requests for phone, network, workstations, software, and other systems.
• Assists with hardware maintenance, upgrades, troubleshooting, repair, workstation deployment, and decommissioning, sometimes involving travel to remote branches.
• Works with end users and vendors to diagnose and resolve service desk tickets and incidents and escalates to higher level staff when necessary; follows up with end users to ensure complete resolution of issues.
• Assists with internal documentation of procedures and solutions.
• Assures prompt response and resolution of member support requests in accordance with established service level expectations.
• Continuous professional growth and strives to acquire new skills through mentorship and training.
• Ensures all hardware and software is properly secured, up to date, and scanned for security vulnerabilities prior to deployment.
• Ensures all end-user devices with admin configuration access (remote) are password protected using the minimum password requirements. (Printers, Kiosks, etc.).
• Practices secure data handling procedures as sensitive data may be accessible; a significant level of trust is required.
• Completes established goals, daily tasks, and project deliverables on time and to specification.
• Performs Service Center visits to deploy, update, or maintain equipment.

Responsibilities

Location Requirement: This is a full-time, on-site position based in Jonesville, FL.

Relocation: Please note that we do not offer relocation assistance. Applicants must be currently located within commuting distance or willing to relocate at their own expense.

The hours for this position are:

Monday – Friday: 8:00 AM – 6:15 PM

Saturdays: (Occasional) from 8:45 AM – 12:15 PM

Education

• High School Diploma or GED.
• Completion of a specialized course of study at a business or trade school OR
• Extensive in-house training or apprenticeship program.
  

Experience

• 0 - 2 years of similar or related experience.

Other Skills

• Attention to Detail
• Collaboration and Teamwork
• Communication
• Computer Troubleshooting
• General Office Software
• Problem Solving
• Technical Support
• Ticketing/Tracking
• Time Management and Organization
• User Administration

Requirements

Compensation

$43,100.00 - $51,800.00 Salary

Full-Time Employee Benefits Package

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short- & Long-Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!

EOE/AA including Veterans and Disabled



Philanthropy

Community involvement and volunteering are important to CAMPUS. Employees can earn additional paid time off for volunteering at qualifying community events. CAMPUS also matches employee contributions to a qualifying 501(c)3, up to $1,000 per year.