IT Support Technician

Holland & Knight LLP; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Holland & Knight LLP in Miami seeks an IT Support Technician to provide on-site technical support to attorneys and staff, covering PCs, phones, AV equipment, and IT infrastructure.

This role emphasizes responsive incident documentation, support for meetings and events, and collaboration with internal IT teams; travel may be required and a regular daytime schedule is expected.

Qualifications

• Bachelor’s degree or country equivalent.
• 0-2 years of experience in a corporate environment.
• Experience supporting Cisco VoIP and voicemail system.
• Experience supporting web conferencing - Zoom and Microsoft Teams.
• Experience using and supporting Apple and Android mobile devices.
• Experience configuring and supporting printers and multifunction devices.
• Experience using ServiceNow to log IT incidents.
• Experience supporting and troubleshooting audio-visual equipment.
• Network troubleshooting knowledge.

Responsibilities

• Provide on-site technical support for PCs, phones, IT peripherals and IT infrastructure within the office.
• Accurately document incidents and resolutions in the IT ticketing system.
• Deliver technical support for meetings, conferences and events, both on-site and off-site, as needed.
• Support office administration activities, projects and priorities.
• Contribute to internal specialty support team and major IT initiatives.
• Collaborate with internal IT teams on projects and operational activities.
• Respond to planned and unplanned power, HVAC, network and other office outages.
• Travel on a limited basis as required.
• Maintain a regular and predictable work schedule and full engagement during business hours.
• Special projects and duties as assigned.

Skills

Microsoft Office

Customer service

Problem solving

Teamwork

Networking

Communication

Cisco VoIP

Mobile devices

Education

Bachelor’s Degree

Tools

ServiceNow

Zoom

Microsoft Teams

Printer support

iOS/Android device management

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in our Miami office.

Description:

We are seeking an IT Support Technician to join our team. The IT Support Technician will be responsible for providing technical support to attorneys and staff. This on-site role supports all PCs, phones, AV equipment, IT peripherals, and IT Infrastructure in the office.

Key Responsibilities and Essential Job Functions:

• Provide on-site technical support for PCs, phones, IT peripherals and IT infrastructure within the office.
• Accurately document incidents and resolutions in the IT ticketing system.
• Deliver technical support for meetings, conferences and events, both on-site and off-site, as needed.
• Support office administration activities, projects and priorities.
• Contribute to internal specialty support team and major IT initiatives.
• Collaborate with internal IT teams on projects and operational activities.
• Respond to planned and unplanned power, HVAC, network and other office outages.
• Travel on a limited basis as required.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.
  

Required Skills:

• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
• Strong customer service orientation, with a can-do attitude and follow-through skills.
• Proficient problem-solving skills.
• Work well with others in a team environment requiring direct supervision.
• Broad experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.).
• Strong customer services orientation.
• Proficient problem-solving skills.
• Ability to communicate well in both written and oral form.
  

Required Qualifications & Education:

• Bachelor’s Degree or country equivalent.
• 0-2 years of experience in a corporate environment.
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system.
• Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams.
• Experience using and supporting Apple and Android mobile devices and Oses.
• Experience configuring and supporting printers and multifunction devices.
• Experience using ServiceNow to log IT Incidents.
• Experience supporting and troubleshooting audio-visual equipment.
• Network troubleshooting knowledge.
  

Preferred Qualifications & Education:

• Bilingual – Spanish/English
• Experience working with a US company.

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.
• Ability to lift and move equipment weighing as much as 50 lbs

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.