IT Support Specialist

Holland & Knight; New York (NY); On-site; USD 46,149 - 73,288; Full time

Benefits offered by this job

Medical and dental plans

401(k) with profit sharing

Paid holidays and parental leave

Job summary

Holland & Knight is seeking an IT Support Specialist for their New York office. This role involves providing technical assistance across various platforms, including PCs, phones, and IT infrastructure. With a focus on customer service and teamwork, the specialist will support daily operations and contribute to projects.

Candidates should have a Bachelor's degree and at least 3 years of technical support experience. The pay range is $33.50 – $53.20 per hour, dependent on qualifications and experience.

Qualifications

• 3+ years in a corporate environment.
• Strong customer service orientation with a can-do attitude.
• Ability to handle technical challenges independently.

Responsibilities

• Provide technical support to attorneys and staff.
• Support office IT infrastructure and document work thoroughly.
• Assist during events and maintain communication tools.

Skills

Technical support experience

Microsoft Windows 10

Microsoft Office Suite

Cisco VoIP support

Web conferencing tools (Zoom, Microsoft Teams)

Apple and Android support

Printer configuration

ServiceNow usage

Network troubleshooting

Audio-visual equipment support

Excellent communication skills

Customer service orientation

Education

Bachelor’s degree

IT certifications (ITIL Foundations, A+)

Job description

Position Overview

We are a firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our New York office. The IT Support Specialist will be responsible for providing technical support to attorneys, staff, and the office as a whole. It is an on‑site role that supports all PCs, phones, AV equipment, IT peripherals, and IT infrastructure. The role reports to the IT Support Manager.

Key Responsibilities

• Support all PCs, phones, IT peripherals, and office IT infrastructure.
• Document work in the IT incident ticketing system thoroughly.
• Provide support to incidents escalated from IT technicians or the Service Desk.
• Offer technical assistance during events, conferences, and meetings, both onsite and off‑site as needed.
• Support office administration activities, projects, and priorities as assigned.
• Participate with internal IT groups during projects and activities.
• Respond to power, HVAC, network, and other planned or unplanned outages in the office.
• Carry out special projects and duties as assigned.

Qualifications

• 3+ years in a corporate environment.
• 3+ years of technical support experience.
• Experience using and supporting Microsoft Windows10, Microsoft Office Suite (especially Outlook and Word).
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system.
• Experience supporting and troubleshooting web conferencing (Zoom, Microsoft Teams).
• Experience using and supporting Apple and Android mobile devices and operating systems.
• Experience configuring and supporting printers and multifunction devices.
• Experience using ServiceNow to log IT incidents.
• Network troubleshooting knowledge.
• General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues).
• Experience supporting and troubleshooting audio‑visual equipment.
• Strong customer service orientation with a can‑do attitude and follow‑through skills.
• Analytical and problem‑solving skills.
• Team‑player who works well with minimal supervision.
• Excellent written and oral communication skills.
• Ability to contribute to project documentation.
• Ability to positively impact internal specialty support teams or major projects.
• Capable of traveling for business and working independently at different sites.
• Capable of lifting and moving equipment weighing up to 50lbs.
• Ability to work onsite at the firm’s NewYork offices.

Education and Certifications

Minimum education: Bachelor’s degree. Preferred or equivalent experience: IT certifications such as ITIL Foundations, A+, etc.

Pay Range

In accordance with the NewYork City Human Rights Law, the pay range for this position in NewYork City is $33.50 – $53.20 per hour. Actual compensation will depend on qualifications and experience.

Benefits

We offer comprehensive benefits including: medical (PPO and HDHP), dental and vision plans (with coverage for domestic partners); life and AD&D insurance; short- and long-term disability insurance; tax-advantaged health care accounts (FSAs, HSAs); dependent care FSAs; health advocacy services; behavioral health and counseling resources for all family members; 401(k) with profit sharing; backup dependent care; senior care planning support; resources for individuals with developmental disabilities and their caregivers; paid holidays and other paid time off, including parental leave.

Equal Opportunity Employer

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Applicants who require accommodation during the application process should contact [e-mail].