IT Technical Support Technician

Hoffman-Construction; Portland (OR); On-site; USD 75,000 - 100,000; Full time

Job summary

Hoffman-Construction is seeking an IT Technical Support Technician to image, configure, and deploy Windows workstations for new hires and hardware refreshes, ensuring standardized builds and security baselines. You will support Autodesk and Leica software used in construction and surveying, while providing top-notch customer service.

Responsibilities include troubleshooting hardware/software, asset management, documentation, and both remote and on-site support.

Qualifications

• Must image and deploy Windows PCs (SCCM/ConfigMgr, Intune preferred).
• Strong troubleshooting across hardware, Windows OS, networking, and software install/config.
• Experience installing/supporting Autodesk/Leica construction/survey software.
• Solid customer-service orientation; ability to explain technical concepts to non-technical users.

Responsibilities

• Image, configure, and deploy workstations for new hires and hardware refreshes.
• Install, configure, update, and support software applications with emphasis on construction tools.
• Hardware testing to ensure baseline configurations and licensing.
• Asset management through lifecycle: receiving → imaging → deployment → shipping/return.
• Troubleshooting and basic repairs of hardware issues.
• Provide remote and on-site support; document issues and resolutions.

Skills

Imaging & deploying Windows PCs

Troubleshooting hardware/software

Software installation/configuration

Customer service / communication

Documentation & knowledge base

Independent work

Physical capability to lift 50 lbs

Driver’s license

Tools

SCCM/ConfigMgr

Intune

Remote support tools

Ticketing systems

PowerShell scripting

Job description

We are seeking a hands-on, detail-oriented IT Technical Support Technician to join our technology team. This role focuses on imaging and deploying computers, diagnosing hardware/software issues, installing and configuring applications, and supporting specialized construction software platforms such as Autodesk products (AutoCAD, Civil 3D, Revit, etc.), geospatial/survey solutions, as well as other industry tools. The ideal candidate thrives in a fast-paced environment, maintains high standards for accuracy, and ensures all equipment is properly tested before issuing to end users.

Salary: $75,000 - $100,000 DOE

Key Responsibilities

• Image, configure, and deploy: Image workstations and laptops for new hires and hardware refreshes, ensuring standardized builds, security baselines, and required software packages.
• Install, configure, update, and support software applications: Particular emphasis on construction and surveying tools (Autodesk suite, Leica software, related plugins, drivers, and licensing.
• Hardware Testing: Verify new computers software load matches request for non-standard software applications, security tools, drivers, and organization-specific configurations.
• Asset Management: Maintain accurate records of IT assets throughout their lifecycle (receiving → imaging → deployment → shipping/return).
• Troubleshooting: Perform basic diagnostics and repairs on hardware issues
• Deployment Support: Provide remote and on-site support, document issues and resolutions, and elevate complex problems to senior technicians or vendors when necessary.
• Documentation: Create and update knowledge-base articles, standard operating procedures, and imaging documentation.

Required Qualifications

• Proven experience imaging and deploying Windows computers (SCCM/ConfigMgr, Intune,or similar tools preferred)
• Strong troubleshooting skills across hardware, Windows OS, networking basics, and software installation/configuration.
• Hands-on experience installing and supporting software applications, including understanding of installers, dependencies, drivers, and licensing.
• Direct experience supporting construction or surveying applications such as Autodesk products and/or Leica software/hardware solutions,
• Solid customer-service orientation and the ability to communicate technical concepts clary to non-technical users.
• Ability to work independently.
• Ability to lift and move equipment up to 50 lbs.
• Excellent organizational skills and attention to detail.
• Valid driver’s license (if local deliveries are required).

Preferred Skills & Experience

• Familiarity with construction industry workflows (survey, CAD, BIM, or field data collection).
• CompTIA A+, Network +, or equivalent certifications.
• Experience with remote support tools, ticketing systems, and basic PowerShell or scripting for deployment tasks.
• Familiarity with shipping software (UPS, FedEx, DHL portals).

Personal Attributes

• Strong work ethic and ability to work independently.
• Customer-service mindset with clear communication skills.
• Help streamline processes and procedures.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.
• High integrity when handling company assets.