IT Technical Support Technician

Hoffman Construction Company; Portland (OR); On-site; USD 75,000 - 100,000; Full time

Job summary

Hoffman Construction Company seeks an IT Technical Support Technician to image and deploy computers, configure software, and support specialized construction tools such as Autodesk products and Leica software.

You will provide remote and on-site help, document issues, maintain asset records, and ensure builds meet security baselines. This role requires hands-on problem solving, ability to lift 50 lbs, and strong communication with non-technical users.

Qualifications

• Imaging and deploying Windows PCs using standard tools.
• Troubleshooting hardware, OS, and software issues.
• Experience with construction/software like Autodesk/Leica is a plus.
• Strong customer service; ability to explain tech to non-tech users.
• Capable of lifting up to 50 lbs and working independently.

Responsibilities

• Image, configure, and deploy workstations and laptops.
• Install, configure, update, and support software applications.
• Hardware testing and validation for standard builds.
• Asset management through lifecycle from receipt to shipping.
• Remote and on-site troubleshooting and escalation when needed.
• Document issues, resolutions, and imaging processes; update KB.

Skills

Imaging and deploying Windows PCs

Troubleshooting hardware and software

Customer service orientation

Independent work style

Ability to lift up to 50 lbs

Clear communication to non-technical

Education

CompTIA A+ or Network+ certification

Tools

SCCM/ConfigMgr

Intune

Autodesk suite (AutoCAD, Civil 3D, Revit)

Leica software/hardware

PowerShell scripting

Remote support tools

Ticketing systems

Job description

We are seeking a hands-on, detail-oriented IT Technical Support Technician to join our technology team. This role focuses on imaging and deploying computers, diagnosing hardware/software issues, installing and configuring applications, and supporting specialized construction software platforms such as Autodesk products (AutoCAD, Civil 3D, Revit, etc.), geospatial/survey solutions, as well as other industry tools. The ideal candidate thrives in a fast-paced environment, maintains high standards for accuracy, and ensures all equipment is properly tested before issuing to end users.

Salary: $75,000 - $100,000 DOE

Key Responsibilities

• Image, configure, and deploy: Image workstations and laptops for new hires and hardware refreshes, ensuring standardized builds, security baselines, and required software packages.
• Install, configure, update, and support software applications: Particular emphasis on construction and surveying tools (Autodesk suite, Leica software, related plugins, drivers, and licensing.
• Hardware Testing: Verify new computers software load matches request for non-standard software applications, security tools, drivers, and organization-specific configurations.
• Asset Management: Maintain accurate records of IT assets throughout their lifecycle (receiving → imaging → deployment → shipping/return).
• Troubleshooting: Perform basic diagnostics and repairs on hardware issues
• Deployment Support: Provide remote and on-site support, document issues and resolutions, and elevate complex problems to senior technicians or vendors when necessary.
• Documentation: Create and update knowledge-base articles, standard operating procedures, and imaging documentation.

Required Qualifications

• Proven experience imaging and deploying Windows computers (SCCM/ConfigMgr, Intune,or similar tools preferred)
• Strong troubleshooting skills across hardware, Windows OS, networking basics, and software installation/configuration.
• Hands-on experience installing and supporting software applications, including understanding of installers, dependencies, drivers, and licensing.
• Direct experience supporting construction or surveying applications such as Autodesk products and/or Leica software/hardware solutions,
• Solid customer-service orientation and the ability to communicate technical concepts clary to non-technical users.
• Ability to work independently.
• Ability to lift and move equipment up to 50 lbs.
• Excellent organizational skills and attention to detail.
• Valid driver’s license (if local deliveries are required).

Preferred Skills & Experience

• Familiarity with construction industry workflows (survey, CAD, BIM, or field data collection).
• CompTIA A+, Network +, or equivalent certifications.
• Experience with remote support tools, ticketing systems, and basic PowerShell or scripting for deployment tasks.
• Familiarity with shipping software (UPS, FedEx, DHL portals).

Personal Attributes

• Strong work ethic and ability to work independently.
• Customer-service mindset with clear communication skills.
• Help streamline processes and procedures.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.
• High integrity when handling company assets.